Hotel Night Auditor

Accor Hotels; Victoria; On-site; CAD 30,000 - 45,000; Full time

Job summary

Une opportunité excitante s'offre à vous en tant que Night Auditor dans un hôtel de premier plan à Victoria. Vous serez responsable des opérations de nuit, garantissant la satisfaction des clients tout en effectuant des audits financiers essentiels. Rejoignez une équipe dynamique, où votre passion pour le service client et votre attention aux détails contribueront à créer une expérience mémorable pour nos clients.

Benefits

Parking sur site pendant le service

Programme d'assistance aux employés

Environnement inclusif et diversifié

Reconnaissance et programmes de récompense

Mentorat et développement de carrière

Réductions sur l'hébergement et la restauration

Qualifications

• Passion pour l'expérience client et capacité à travailler de manière autonome.
• Confiance pour gérer des transactions par carte de crédit et en espèces.
• Orientation solution et capacité à aider divers types de clients.

Responsibilities

• Accueillir les clients nocturnes et assurer le bon fonctionnement de l'hôtel.
• Effectuer la réconciliation quotidienne et préparer des rapports.
• Gérer les réservations et les détails des clients en interne.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Education

Experience using Opera

Valid Driver's License

Job description

Company Description

At Pullman & Mercure Melbourne Albert Park, We grow through curiosity!
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Together, We Champion Progress...
Progress is at the heart of what you do!By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Calling all Night Owls!

Pullman & Mercure Melbourne Albert Park are seeking a dedicated, reliable and service-oriented customer service extraordinaire to join our hotel overnight Front Office team in a Night Auditing role.

Joining us an experiencedHotel Night Auditor,you will be responsible for rolling our financial system from the day. In addition, you will provide a positive guest experience and welcome our late-night arrivals. Working 11PM - 7AM shifts alongside our Night Manager, you will process nightly reports, contributing to a smooth overnight shift with an opportunity to build upon your skillset.

What You'll be doing!

• Welcoming our late arrival guests and farewellto our early departures.
• Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
• Taking initiative to ensure positive and productive interactions with our customers.
• Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
• Prepare and distribute relevant reports to relevant departments.
• Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.

Qualifications

About You!

• A passion for providing a positive guest experience with a desire to create memorable experiences.
• Previous experience using Opera is desirable.
• "Detail-oriented and numerically minded, ensuring procedures are followed.
• Confidence in making credit card and cash transactions.
• Excellent communication and interpersonal skills.
• The ability to work independently in a fast-paced environment.
• Solution minded with a strong ability to problem solve.
• Empathetic in nature with a desire and ability to assist all kinds of clientele.
• Valid Driver's License (Desirable).

Additional Information

Benefits and Perks

• On-site car parkwhile on duty.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Reward and recognition programs.
• Mentoring and career development along-side experienced and dedicated professionals.
• Global discounts on hotel accommodation & Food and Beverage, includingspecial rates with our partnership brands such as Europcar.

Apply today and see where your Accor career can take you!

We are unable to provide sponsorship for this role, so Australian working rights are required.