Night Audit

Sooke Harbour House; Sooke; On-site; CAD 30,000 - 60,000; Full time

Job summary

Sooke Harbour House is seeking a dedicated Night Audit to oversee overnight operations. This role involves managing check-in/check-out processes, ensuring guest satisfaction, and maintaining facility standards. Candidates should possess excellent communication skills and prior experience in a luxury environment is advantageous.

Benefits

Dental care

Vision care

Extended health care

Discounted or free food

On-site parking

Qualifications

• Experience in luxury hotel or high-end customer service is an asset.
• Fluency in English.

Responsibilities

• Coordinate nighttime operations and front desk activities.
• Provide customer service to guests.
• Conduct inspections and maintain security standards.

Skills

Interpersonal skills

Problem-solving

Organizational skills

Communication skills

Computer proficiency

Teamwork

Education

Completion of secondary school

Job description

Volunteer Experience · Work Experience · Work & Career

Terms of Employment: Permanent, Full-Time (30– 40 h/w)

Wage: $22.00

Benefits: Dental care, Vision care, Extended health care, Discounted or free food, On-site parking

Language of Work: English

Work Location: Sooke, BC

Company Profile:

Sooke Harbour House has a rich history, dating back to the 1920s. It has been recognized with numerous awards and accolades, solidifying its reputation as one of Canada’s premier culinary destinations. The establishment’s commitment to excellence, innovation, and sustainability has made it a beloved landmark on Vancouver Island. Sooke Harbour House is a place where nature, culinary artistry, and exceptional hospitality converge to create unforgettable experiences. This establishment has been celebrated for its commitment to farm-to-table cuisine, showcasing the finest local and seasonal ingredients.

At Sooke Harbour House, we are seeking a dedicated and detail-oriented Night Audit to join our team. As a Night Audit, you will oversee operations during the overnight hours. As a vital member of our team, you’ll ensure the smooth functioning of our establishment, maintaining high standards of service and security throughout the night.

Job Duties and Responsibilities:

• Coordinate nighttime operations, including front desk activities, and security protocols.
• Provide exemplary customer service, addressing guest inquiries, concerns, and requests promptly and courteously.
• Manage overnight check-in and check-out processes, ensuring accuracy and efficiency in guest transactions.
• Monitor property security measures and respond swiftly to any safety or security incidents.
• Conduct thorough inspections of facilities and guest rooms to uphold cleanliness and maintenance standards.
• Prepare and distribute reports summarizing nightly activities and performance metrics.
• Foster effective communication and teamwork among overnight staff members and other departments.
• Perform end-of-day accounting procedures, including balancing revenue and expense transactions.
• Audit daily transactions, room charges, and guest accounts for accuracy.
• Prepare and distribute daily reports such as the daily revenue report and occupancy report.
• Complete night audit checklist tasks, ensuring all duties are performed accurately.
• Assist with preparing for the next day’s arrivals and departures.
• Collaborate with the front desk team to ensure a smooth transition between shifts.
• Acting as MOD for the Night.
• Being knowledgeable on information for guests about hotel amenities, local attractions, and services.
• Handle guest inquiries, requests, and complaints promptly and professionally. These situations will vary, and in some cases be stressful. Being able to manage the environment, colleagues and guests is crucial.
• Process payments and maintain accurate records of guest transactions.
• Being able to utilize in-house POS systems for all departments.
• Coordinate with other hotel staff to ensure smooth check-in and check-out processes.
• Assist with room assignments and room changes as needed.
• Doing or picking up in room services, pertaining to dining, and special requests.
• Standing for long periods of time, and occasionally lifting luggage, bags, boxes and heavy items.
• Maintain a professional image, reflecting positively on the company.

Employment requirements:

• Completion of secondary school is required.
• Experience working in a luxury hotel or high-end customer service environment is an asset.

Your Skills:

• Proficiency in using computers and experience with hotel management software is an asset.
• Exceptional interpersonal and communication skills to interact effectively with guests from diverse backgrounds.
• Strong problem-solving abilities to address and resolve guest issues promptly and satisfactorily.
• High level of empathy and patience to provide a personalized experience for each guest.
• Ability to remain calm and efficient under pressure.
• Thinking creatively, and efficiently to resolve issues.
• Enthusiastic self-starter and willingness to learn and grow.
• Repetitive tasks, combination of standing, and sitting for extended periods of time.
• Must be able to push/pull up to 100 lbs. and lift/carry up to 20 lbs.
• Fluency in English.
• Positive attitude towards teamwork and willingness to assist colleagues.
• Strong organizational skills to manage reservations, check-ins, check-outs, and guest inquiries smoothly.

Contact information/how to apply:

As an equal opportunity employer, we encourage applications from all qualified individuals and specifically applicants from traditionally underrepresented groups – including Indigenous persons, vulnerable youth, newcomers, and persons with disabilities – who may contribute to the continued diversification of our organization.

We're here to help. Contact us or call us at 1-800-393-8060