hotel manager

Best Western Williams Lake; Williams Lake; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Hotel Manager to oversee daily operations and ensure exceptional guest experiences. This role involves developing policies, managing budgets, and leading a dedicated team in a vibrant hotel setting. The ideal candidate will be skilled in negotiation and customer service, with a passion for creating memorable stays for guests. Join a forward-thinking team where your leadership will make a significant impact on the hotel's success and guest satisfaction. If you thrive in a fast-paced environment and have a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in hotel management or similar roles.
• Strong leadership skills to manage staff effectively.

Responsibilities

• Develop and implement operational policies and procedures.
• Recruit, hire, and supervise staff across various departments.
• Address customer complaints and ensure satisfaction.

Skills

Leadership

Negotiation

Budget Management

Customer Service

Policy Development

Job description

Experience

• 3 years to less than 5 years

Work Setting

• Hotel, motel, resort

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Negotiate with suppliers for the provision of materials and supplies
• Negotiate with clients for the use of facilities
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Complete reports
• Resolve complaints and claims

Supervision

• Staff in various areas of responsibility

Work Conditions and Physical Capabilities

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