Hotel Concierge

Montreal Marriott Chateau Champlain; Montreal (administrative region); On-site; CAD 28,413 - 40,467; Part time

Benefits offered by this job

Group insurance including life, disability, medical, and dental

24/7 virtual healthcare access

Personal days and scheduled vacations

Referral program bonus

Job summary

Montreal Marriott Chateau Champlain is seeking a part-time individual to join their guest services team. The role involves warmly welcoming guests, ensuring their satisfaction, and providing information about hotel services, all while working in a dynamic environment.

Ideal candidates will be bilingual in French and English and possess a refined demeanor coupled with the ability to manage stress while delivering high-quality service. The position offers competitive pay and various social benefits.

Qualifications

• Bilingual in French and English, both spoken and written.
• High standard of quality for services.

Responsibilities

• Warmly welcome and greet guests upon arrival and departure.
• Ensure guest satisfaction throughout their stay.
• Respond to guest requests efficiently and courteously.
• Coordinate with other hotel services.

Skills

Good knowledge of the restaurant industry

Ability to work under pressure

Elegant, smiling, and refined individual

Job description

Workplace: 1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9

Status: Part-time

Salary: $25.96 per hour

Marriott Château Champlain has always been at the heart of Montreal's tourism and commercial activity. Located in downtown Montreal, our fully renovated hotel boasts 614 rooms and suites, as well as 23 meeting rooms. To meet the demands of a constantly evolving market, we are looking for someone who can provide our guests with an innovative, unique, and memorable experience.

Responsibilities

• Warmly welcome and greet guests upon arrival and departure.
• Ensure guest satisfaction throughout their stay.
• Provide information about the hotel and its services.
• Respond to guest requests efficiently and courteously.
• Make reservations (restaurants, shows, excursions, taxis, etc.).
• Offer local recommendations (places to visit, events, good spots).
• Organize personalized services (flowers, surprises, tour guides, etc.).
• Handle guest complaints or issues and find quick solutions.
• Coordinate with other hotel services (reception, housekeeping, room service).
• Maintain updated contacts and local partnerships (taxis, agencies, restaurants, etc.).
• Manage the arrival, reception, and personalized follow-up of VIP guests.

Qualifications & Skills

• Elegant, smiling, and refined individual
• Good knowledge of the restaurant industry
• Enjoys working independentlyHave a high standard of quality for our services
• Ability to work under pressure

Languages: Bilingualism (French and English), both spoken and written, is required for this position, as we serve international clients.

Benefits

In addition to competitive salaries, we offer social benefits, such as group insurance that includes life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to healthcare professionals through the employee assistance program. You also benefit from personal days and vacations scheduled according to the department and hotel you join. A bonus is also provided through our referral program, and much more.