Host - Retail & Experience

Andrew Peller Limited; Beamsville; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking enthusiastic Hosts to join their team at a renowned winery. This role offers the opportunity to engage with guests while providing exceptional service in a picturesque setting. You will be responsible for managing reservations, ensuring accurate information, and enhancing guest experiences through knowledgeable recommendations. With competitive pay, potential for gratuities, and a supportive work environment, this position is perfect for those passionate about hospitality and wine. Join a team that values excellence and provides a rewarding experience for both employees and visitors alike.

Benefits

Competitive hourly rate

Potential for tip out/gratuities

Employee gift card

Incentives based on wine clubs sold

Wine, beer, and whisky education program

Access to Employee Assistance Program

Qualifications

• Focus on customer service excellence and guest support.
• Smart Serve certification required or obtainable online.

Responsibilities

• Organize and maintain reservations and function binder.
• Maximize revenues per guest transaction through up-selling.

Skills

Customer service excellence

Guest support and assistance

Up-selling techniques

Education

Smart Serve certification

Job description

Job Description

Posted Wednesday, March 12, 2025 at 4:00 AM | Expires Sunday, April 13, 2025 at 3:59 AM

#BeExtraordinary

At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and craft beverage company by delivering the perfect brand experience for every lifestyle and occasion. Through our commitment to excellence, honouring our roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.

Who We Are

We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.

We are hiring Hosts for our team at Thirty Bench Winery.

Thirty Bench Wine Makers is a Small Lot winery on the Niagara Escarpment’s Beamsville Bench. As one of Niagara’s first boutique wineries, we have been producing premium red and white wines from grapes grown exclusively in our own vineyards for over three decades. Winemaker Emma Garner’s signature style has caught the attention of wine critics and wine lovers alike. Thirty Bench wines are frequent national and international medal winners and in 2015, Thirty Bench was recognized with awards for Canada’s Small Winery of the Year and Winemaker of the Year. With a rustic, relaxed atmosphere and breathtaking views of rolling vineyards and Lake Ontario, Thirty Bench invites visitors to sit back, breathe it all in and get a true taste for the Small Lot life.

We offer you -

• Competitive hourly rate plus the potential to earn tip out/gratuities
• Part time and Full-time opportunities during peak season
• Employee gift card to be used on products, restaurant or experiences
• Incentives based on wine clubs sold
• Best in class wine, beer and whisky education program
• Access to our Employees Assistance Program, Learning Library and Development Seminars

In this role you will -

• Organize and maintain Open Tables reservations and function binder.
• Ensure that all information regarding the restaurant and winery as a whole is updated and accurate.
• Responsible for upkeep of all menus and bill folders and that these items are in perfect condition at all times.
• The retail lists, comment cards, property brochures, Wine Club benefit must be stocked and up to date at all times.
• Maximize revenues per guest transaction (including up-selling) via a solid understanding of:
• property wines / property spirits / accessories / experiences / Wine Club membership benefits / events
• all Estate Wine Group properties and Andrew Peller Limited Wine Shop locations

We are looking for someone with -

• Demonstrated Guest/Customer service excellence focus
• Ability to recognize when guests and team members would benefit from support and assistance; contributing to others' initiatives without having to be asked
• Smart Serve certification (you can get this online in less than 4 hours if you don't have it!)

We look forward to hearing from you!

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

Accommodation:
Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email [e-mail]

Equal Opportunity Employment:
At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.