Host - Wayne Gretzky Estates

Andrew Peller Limited; Niagara-on-the-Lake; On-site; CAD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company that celebrates Canadian culture through wine and whisky. As a Host at a renowned winery and distillery, you will engage with guests, ensuring they have an extraordinary experience. With flexible part-time and full-time opportunities, you can earn competitive pay along with tips in a vibrant outdoor setting. Enjoy best-in-class education programs and employee incentives while being part of a team that values diversity and inclusion. This is your chance to be part of a unique destination in Niagara-on-the-Lake, where every day brings new opportunities to shine.

Benefits

Competitive Hourly Rate

Employee Gift Card

Wine Education Program

Access to Learning Library

Development Seminars

Qualifications

• Focus on customer service excellence and guest interaction.
• Ability to assist guests and team members proactively.

Responsibilities

• Organize and maintain reservations and function binder.
• Ensure accurate information regarding the restaurant and winery.
• Maximize revenues per guest transaction through upselling.

Skills

Customer Service Excellence

Guest Interaction

Upselling Techniques

Smart Serve Certification

Education

Smart Serve Certification

Job description

Job Description

Posted Wednesday, March 6, 2024 at 5:00 AM

#BeExtraordinary

At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.

Who We Are

We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.

We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.

We are hiring Hosts for our Wayne Gretzky Estate Winery and Distillery - this person will work a variety of shifts including outdoors at the Whiskey Patio, indoors for functions and events and around the property as needed.

Wayne Gretzky Estates Winery and Distillery is part of the APL family, located in the heart of Niagara-on-the-Lake wine country. The 23,000-square foot facility nestled amongst the grapevines is the first combined winery and distillery in Ontario, inviting guests to join in a celebration of Canadian wine, Canadian whisky, and Canadian culture. We are one of Niagara on the Lake's must do destinations! State of the art distillery, award winning wines and best in class cocktails & experiences - you won't want to miss the opportunity to be a part of the team!

We offer you -

• Competitive hourly rate plus the potential to earn significant extra each hour with tip out/gratuities in one of Niagara on the Lake's largest patios.
• Part time and Full time opportunities
• Employee gift card to be used on products, restaurant or experiences
• Incentives based on wine clubs sold
• Best in class wine, beer and whisky education program
• Access to our Employees Assistance Program, Learning Library and Development Seminars

In this role you will -

• Organize and maintain Open Tables reservations and function binder.
• Ensure that all information regarding the restaurant and winery as a whole is updated and accurate.
• Responsible for upkeep of all menus and bill folders and that these items are in perfect condition at all times.
• The retail lists, comment cards, property brochures, Wine Club benefit must be stocked and up to date at all times.
• Maximize revenues per guest transaction (including up-selling) via a solid understanding of:
  • property wines / property spirits / accessories / experiences / Wine Club membership benefits / events
  • all Estate Wine Group properties and Andrew Peller Limited Wine Shop locations

We are looking for someone with -

• Demonstrated Guest/Customer service excellence focus
• Ability to recognize when guests and team members would benefit from support and assistance; contributing to others' initiatives without having to be asked
• Smart Serve certification (you can get this online in less than 4 hours if you don't have it!)

We look forward to hearing from you!

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

Accommodation:
Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email [e-mail]

Equal Opportunity Employment:
At Andrew Peller Limited, we are committed to creating and celebratinga culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression,age, record of offences, marital status, family status or disability.