Host - Parkers Table

Accor; Banff; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Pension plan with employer matching

Staff travel discounts

Staff accommodation subsidies

Free staff meals

Job summary

Rimrock Banff, part of the Accor portfolio, is seeking a Host to create a warm first impression and guide guests through reservations and seating with precision. The role emphasizes hospitality, organization, and calm presence in a luxury setting.

You will coordinate with servers and bartenders, manage flow during peak and quiet periods, and uphold the brand's standards of presentation and guest care.

Qualifications

• Alberta ProServe is required.
• Previous luxury hotel/guest-facing experience is preferred.
• Experience with a POS or restaurant reservation system is an asset.

Responsibilities

• Welcome guests with warmth and set the tone from arrival to departure.
• Manage reservations, waitlists, and walk-in flow with real-time floor awareness.
• Coordinate with servers and bartenders for smooth pacing and energy balance.
• Communicate key guest information to the team and acknowledge VIPs and special requests.
• Maintain cleanliness and presentation of the host stand, lobby, and entry areas.
• Uphold brand presentation and atmosphere at all times.

Skills

Alberta ProServe

Interpersonal skills

Organization

Calm under pressure

Attention to detail

POS experience

Tools

POS system

Reservation system

Job description

Company Description

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Job Description

As a Host, you are the heartbeat of the guest experience. As the first and final impression of the space, you set the tone by welcoming guests, managing reservations, and intuitively guiding the flow, energy, and transitions of the venue throughout the day and into the evening. Your warmth, organization, and attention to detail ensure every guest feels welcomed, cared for, and eager to return.

What You'll Be Doing

Guest Welcome & First Impressions

• Welcome guests with warmth, confidence, and genuine hospitality from the moment they arrive.
• Manage guest arrivals, departures, and seating with intention, ensuring every interaction feels personal and polished.
• Create a calm, welcoming atmosphere during both high-volume and intimate service periods.
• Serve as a knowledgeable and approachable point of contact for guests throughout their experience.

Reservations, Flow & Room Rhythm

• Manage reservations, waitlists, and walk-in flow using reservation systems and real-time floor awareness.
• Coordinate closely with servers and bartenders to ensure smooth pacing and balanced service.
• Monitor dining room and bar energy, supporting seamless transitions between dayparts and evening service.
• Anticipate pressure points and adjust seating and timing to maintain a relaxed, intentional guest experience.

Communication & Coordination

• Communicate key guest information clearly to the team, including VIPs, regulars, special occasions, and requests.
• Support service teams by sharing real-time updates on flow, timing, and guest expectations.
• Act as a connector between guests and the floor team, ensuring needs are acknowledged and met promptly.

Standards, Organization & Presentation

• Maintain cleanliness, organization, and visual standards of the host stand, lobby, and entry areas.
• Uphold brand presentation, tone, and atmosphere at all times.

Qualifications

What You Bring

• Alberta ProServe required
• Previous experience in a luxury hotel, restaurant, or guest-facing environment preferred
• Experience with a POS or restaurant reservation system an asset
• Strong interpersonal skills with a natural ability to connect warmly with guests.
• Calm, composed presence in fast-paced and evolving environments.
• Excellent organizational skills and comfort managing multiple priorities at once.
• Strong attention to detail and consistency in process and presentation.

Who You Are

You are patient, welcoming, and quietly confident. You enjoy creating order in dynamic environments and take pride in being the steady presence guests rely on. You understand that the tone of a space is set long before the first drink is poured — and you take that responsibility seriously.

You are observant and thoughtful, able to read the room and guide its rhythm with subtle adjustments and clear communication. You thrive in structured environments where consistency matters and teamwork is essential.

Welcome with warmth. Guide with intention. Stay moved.

Physical Demands

Continuous standing and walking throughout service periods.
Occasional bending, reaching, and light lifting (up to 11lbs / 5kg).
Ability to remain composed and attentive during extended periods of guest interaction.

Visa Requirements

Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Aff… for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation for full-time status (subject to availability).

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [e-mail], and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.