Host

Sawmill Restaurant Group; Grande Prairie; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Gratuities

Free Parking

Discounted Food & Beverages

Job summary

Sawmill Restaurant Group is looking for a Host to greet guests and create a warm, welcoming atmosphere. You will manage reservations, seating, and front-of-house coordination, ensuring smooth turnover and a positive guest experience.

The role requires excellent customer service, strong communication, and the ability to multitask in a busy restaurant environment. Evening, weekend, and holiday availability is expected; training and a friendly team environment are provided.

Qualifications

• Previous customer service experience, preferably in hospitality.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Ability to stay calm under pressure and provide great service.
• Knowledge of restaurant operations and reservations systems is a plus.
• Willingness to work evenings, weekends, holidays.
• High school diploma or equivalent.

Responsibilities

• Greet and welcome guests with a genuine smile.
• Communicate specials and promotions to guests.
• Manage flow of guests, reservations, and seating.
• Answer phone calls courteously and assist requests.
• Provide accurate wait times and update guests.
• Maintain clean front-of-house and host station.
• Coordinate with servers and kitchen for smooth seating.
• Escort guests to tables and accommodate seating requests.
• Engage with guests and respond to inquiries.
• Maintain knowledge of menu and daily specials.
• Handle complaints professionally or escalate to manager.
• Assist in waitlist management and reservations.
• Uphold S.T.E.A.K. values and grooming standards.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Organizational skills

Calm under pressure

Reservation systems

Positive demeanor

Team collaboration

Education

High school diploma

Tools

Reservation systems

Job description

Job Description

A Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position. A Host must be well rounded and knowledgeable in all restaurant-related inquiries.

Key Responsibilities

• Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
• Communicate any specials or promotions. It is vitally important during the guest’s visit; the host is marketing and generates awareness of the brand and/or a location’s upcoming events or special offerings.
• Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
• Efficiently answer phone calls, always with a smile, assisting with any requests.
• Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.
• Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
• Communicate with servers and kitchen staff to ensure a smooth, coordinated, and fair seating process to ensure servers are not overwhelmed or under seated.
• Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
• Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
• Handle guest complaints or issues professionally or bring them to the manager’s attention when necessary.
• Assist in coordinating reservations and managing the wait list.
• Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
• Monitor and manage smooth and efficient table turnover.
• Maintain a professional and polished appearance, adhering to the restaurant’s grooming and dress code standards.
• Uphold high standards of cleanliness and hygiene throughout the restaurant.
• Uphold our S.T.E.A.K. Values

Qualifications

• Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
• Exceptional interpersonal and communication skills to interact effectively with guests and team members.
• Strong organizational and multitasking abilities to handle high-volume situations efficiently.
• Ability to remain calm and composed under pressure, providing excellent service even during busy times.
• Knowledge of restaurant operations and familiarity with reservation systems is a plus.
• A positive and friendly demeanor.
• Flexibility to work evenings, weekends, and holidays as per the restaurant’s schedule.
• High school diploma or equivalent qualification.

Benefits

• Competitive Wages
• Gratuities
• Free Parking
• Discounted Food & Beverages
• Career Growth Opportunities

Is this you?

Do you love working with people? Do you love travel and hospitality? If you are someone with great communication skills who loves working with people, a career in the food and beverage restaurant world could be for you! There are many different career opportunities within the restaurant stream, including culinary and front of house positions, team leadership roles, management, and general management positions, even careers in finance and accounting. The opportunities are endless, and we are here to help you all the way!