Hospitality Service Associate

Friendsofkerhonkson; Newmarket; Hybrid; CAD 28,000 - 34,000; Full time

Job summary

Southlake Health is hiring a Hospitality Service Associate to perform routine, periodic and project cleaning across SRHC facilities, with patient and nursing support as needed. Candidates must be able to work all shifts including days, nights, evenings and weekends, and lift up to 25 lbs with extended standing.

Responsibilities include cleaning patient rooms and offices, restocking supplies, and assisting in OR areas, while maintaining safety and quality standards in a healthcare setting.

Qualifications

• Must pass required training program within designated time limits.
• Ability to lift up to 25 lbs and stand for extended periods.
• Strong communication and teamwork skills.

Responsibilities

• Routine and Terminal Cleaning of Patient Rooms.
• Cleaning and remaking of Patient Beds, Stretchers, Wheelchairs, IV Poles, and Commodes.
• Replenishment of dispensers, including paper towels, toilet paper, and hand care products.
• Routine Cleaning of Offices, Examination Rooms, Washrooms, Lounges, Locker rooms, Lobbies, Waiting Areas, Diagnostic and Therapeutic Areas.
• Between Case and Terminal Cleaning of OR Theatres, PORR Suite, LDR Case Rooms, Nursery Areas.

Skills

Communication

Teamwork

Leadership

Physical fitness

Attendance reliability

Education

High school diploma

Job description

About the role: The Hospitality Service Associate is responsible for routine, periodic, and project cleaning functions in all areas of SRHC facilities. This position will perform a variety of functions, including cleaning & facility support, as well as patient and nursing support, all within established frequencies, as per written work assignments. Please note that you must be available to work all shifts, days, nights, evenings, and weekends. Work performance will be subject to auditing and inspection to maintain acceptable standards. Talent will be reaching out to the successful candidate via Southlake email. Please ensure you check your inbox and respond within 24 hours to confirm your acceptance. The role requires the ability to lift up to 25 lbs., push or pull up to 5 lbs, walk and stand for extended periods, and perform full trunk movements, including twisting and bending. Line: Every other weekend, ER1 0730-1530, 1st Thursday DC-9 1000-1800, 2nd Thur ORPT 1900-2300**What you’ll be doing:*** Routine and Terminal Cleaning of Patient Rooms* Routine and Terminal Cleaning of Isolation Patient rooms* Cleaning & Remaking of Patient Beds, Stretchers, Wheelchairs, IV Poles, and Commodes, etc.* Routine and Complete Cleaning of Offices, Examination Rooms, Washrooms, Lounges, Locker rooms, Lobbies, Waiting Areas, Diagnostic and Therapeutic Areas* Replenishment of dispensers, including paper towels, toilet paper, and hand care products, etc.* Between Case and Terminal Cleaning of OR Theatres, PORR Suite, LDR Case Rooms, Nursery Areas* Cleaning & Restocking of Bassinettes, Issolettes, Procedure Tables* Routine Floor & Carpet Care, including damp/wet mopping, scrubbing, dust mopping, sweeping, vacuuming**What you bring:*** Minimum Grade 12 education* Successful completion of the required training program within designated time limits* Must be able to meet the physical demands of the position* Demonstrated excellence in communication, both written and verbal* Demonstrated problem assessment skills* Demonstrated commitment to customer service and teamwork* Demonstrated individual leadership skills* Commitment to providing an exceptional experience for patients and families, as well as other members of the healthcare team within a challenging and exciting healthcare environment.* Demonstrated commitment to, and understanding of the principles of diversity, equity, and inclusionSouthlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.Regular and reliable attendance is an expected requirement of this position.We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.**Use of Artificial Intelligence (AI)**We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.**Health & Safety Workplace Responsibilities**It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.**Commitment to Diversity and Inclusion**Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.**Anti-Oppression/Anti-Racism at Southlake Health**Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!