Hospitality Service Associate

Southlake Health Community; Newmarket; On-site; CAD 39,000 - 40,000; Part time

Benefits offered by this job

Hybrid/remote options where applicable

Health and dental benefits

HOOPP pension plan

Wellness programs

Job summary

Southlake Health Community in Newmarket, Ontario is seeking a part-time Hospitality Service Associate to support cleaning, patient and nursing operations across SRHC facilities. You will perform routine, periodic, and project cleaning with flexibility to work days, nights, evenings, and weekends, and you must meet the physical demands of the role.

The position emphasizes a people-first culture with strong teamwork, comprehensive benefits, and a commitment to diversity and inclusion.

Qualifications

• Must have a High School diploma (Grade 12).
• Excellent written and verbal communication skills.
• Strong customer service mindset and teamwork.
• Ability to follow instructions and maintain safety standards.

Responsibilities

• Routine and terminal cleaning of patient rooms and isolation areas.
• Cleaning and restocking of offices, washrooms, lounges, and lobbies.
• Replenish dispensers and supplies; assist with patient and nursing support.
• Perform cleaning across OR theatres and related suites as assigned.
• Ensure consistent high standards of cleanliness and safety in all areas.

Skills

Communication

Problem solving

Customer service

Teamwork

Diversity & inclusion

Leadership

Education

Grade 12

Job description

Job Category: Support/Trades

Hospital Location: Newmarket ON

Job Type: Permanent - Committed, Part time

Number of Positions: 1

Union: SEIU SERVICE

Minimum - Maximum Hourly Rate: $28.15 - $28.69

Why Join Our Team?

• A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.
• Hybrid, virtual, and in-person working environment (where applicable).
• Progressive health and dental benefit plans.
• HOOPP pension plan with employer and employee premium sharing.
• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

About the role:

The Hospitality Service Associate is responsible for routine, periodic, and project cleaning functions in all areas of SRHC facilities. This position will perform a variety of functions, including cleaning & facility support, as well as patient and nursing support, all within established frequencies, as per written work assignments. Please note that you must be available to work all shifts, days, nights, evenings, and weekends. Work performance will be subject to auditing and inspection to maintain acceptable standards.

Talent will be reaching out to the successful candidate via Southlake email. Please ensure you check your inbox and respond within 24 hours to confirm your acceptance.

The role requires the ability to lift up to 25 lbs., push or pull up to 5 lbs, walk and stand for extended periods, and perform full trunk movements, including twisting and bending.

Line: Every other weekend, ER1 0730-1530, 1st Thursday DC-9 1000-1800, 2nd Thur ORPT 1900-2300

What you’ll be doing:

• Routine and Terminal Cleaning of Patient Rooms
• Routine and Terminal Cleaning of Isolation Patient rooms
• Cleaning & Remaking of Patient Beds, Stretchers, Wheelchairs, IV Poles, and Commodes, etc.
• Routine and Complete Cleaning of Offices, Examination Rooms, Washrooms, Lounges, Locker rooms, Lobbies, Waiting Areas, Diagnostic and Therapeutic Areas
• Replenishment of dispensers, including paper towels, toilet paper, and hand care products, etc.
• Between Case and Terminal Cleaning of OR Theatres, PORR Suite, LDR Case Rooms, Nursery Areas
• Cleaning & Restocking of Bassinettes, Issolettes, Procedure Tables
• Routine Floor & Carpet Care, including damp/wet mopping, scrubbing, dust mopping, sweeping, vacuuming

What you bring:

• Minimum Grade 12 education
• Successful completion of the required training program within designated time limits
• Must be able to meet the physical demands of the position
• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Commitment to providing an exceptional experience for patients and families, as well as other members of the healthcare team within a challenging and exciting healthcare environment.
• Demonstrated commitment to, and understanding of the principles of diversity, equity, and inclusion

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity‑seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti‑Oppression/Anti‑Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!