Hospitality & Retail Operations Manager

Compass Group Canada (Beaver) Ltd.; Toronto; On-site; CAD 54,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

Career development opportunities

Job summary

Compass Group Canada (Beaver) Ltd. is seeking a Hospitality Manager - Retail to lead daily retail food and beverage operations, delivering exceptional guest experiences and operational excellence.

You will build strong client relationships, coach teams, manage budgets and KPIs, and champion guest experience programs while ensuring health, safety, and quality standards across the site.

Qualifications

• Post-secondary education in Hospitality Management, Business Administration, Food Service Management, or a related field preferred.
• 3-5+ years of leadership experience in hospitality, retail food service, workplace hospitality, or a related environment.
• Proven experience managing retail operations, client relationships, and service excellence initiatives.

Responsibilities

• Lead the day-to-day operations of retail food and beverage services, ensuring exceptional guest experiences and operational excellence.
• Build and maintain strong client relationships while serving as the primary point of contact for service delivery and operational performance.
• Champion the Inspire Guest Experience program by delivering elevated hospitality experiences and proactively resolving service concerns.
• Recruit, train, coach, and develop associates while fostering a positive, inclusive, and high-performing team culture.
• Lead performance management, onboarding, employee engagement, succession planning, and talent development initiatives.
• Oversee retail merchandising, menu execution, food quality, inventory management, and service standards.
• Manage financial performance, including budgeting, forecasting, labor management, cost controls, and revenue growth initiatives.
• Monitor operational KPIs, client expectations, and service level agreements to drive continuous improvement and contract compliance.
• Ensure compliance with health, safety, food safety, quality assurance, and company policies and procedures.
• Collaborate with culinary, marketing, facilities, and support teams to deliver innovative retail programs and guest experiences.
• Manage vendor relationships, procurement activities, and operational resources to support efficient business operations.
• Identify opportunities for innovation, increased participation, operational efficiencies, and business growth.
• Champion the Inspire culture through People, Purpose, Performance, and Passion while creating exceptional experiences for clients, guests, and associates.

Skills

Leadership

Client relationships

Guest experience

Recruiting

Coaching

Financial acumen

Budgeting

Communication

Problem solving

MS Office

POS systems

Inventory management

Vendor management

Hospitality

Education

Bachelor's or higher in Hospitality Management / Business Administration / Food Service Management

Tools

POS systems

Microsoft Office Suite

Operational reporting tools

Job description

Compass Group Canada (Beaver) Ltd. is seeking a Hospitality Manager - Retail to lead daily retail food and beverage operations, delivering exceptional guest experiences and operational excellence.

You will build strong client relationships, coach teams, manage budgets and KPIs, and champion guest experience programs while ensuring health, safety, and quality standards across the site.