Hospitality Manager - Retail

Compass Canada; Toronto; On-site; CAD 58,000 - 65,000; Full time

Job summary

Compass Group Canada (Beaver) Ltd. is seeking a Hospitality Manager - Retail to lead daily retail food and beverage operations, delivering exceptional guest experiences and operational excellence.

You will build strong client relationships, oversee merchandising, menu execution, inventory, and service standards, while driving financial performance and vendor management. A proven leader with 3–5+ years in hospitality or retail food service is required, along with strong communication and team

Qualifications

• Post-secondary education in hospitality or related field.
• 3–5+ years leadership in hospitality, retail food service, or related environment.
• Experience managing retail operations, client relationships, and service excellence initiatives.
• Strong leadership with recruiting, coaching, and developing high-performing teams.
• Financial acumen with budgeting, forecasting labor costs, inventory, and profitability.
• Knowledge of food safety, health and safety, quality assurance, and compliance.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with Microsoft Office, POS systems, and operational reporting tools.

Responsibilities

• Lead day-to-day operations of retail food and beverage services, ensuring guest experiences and operational excellence.
• Build and maintain strong client relationships; serve as the primary contact for service delivery and performance.
• Champion the Inspire Guest Experience program by delivering elevated hospitality and resolving service concerns.
• Recruit, train, coach, and develop associates; foster a positive, inclusive, high-performing team culture.
• Lead performance management, onboarding, employee engagement, and talent development initiatives.
• Oversee retail merchandising, menu execution, food quality, inventory management and service standards.
• Manage financial performance including budgeting, forecasting, labor, costs and revenue growth.
• Monitor KPIs, client expectations and SLAs to drive continuous improvement and contract compliance.
• Ensure compliance with health, safety, food safety, QA and company policies.
• Collaborate with culinary, marketing, facilities and support teams to deliver innovative programs.
• Manage vendor relationships, procurement activities, and operational resources.

Skills

Leadership

Client relations

Service excellence

Talent development

Financial acumen

Communication

Problem solving

Multi-tasking

MS Office

POS systems

Reporting tools

Education

Hospitality/Business degree

Tools

MS Office Suite

POS systems

Inventory/Reporting tools

Job description

The salary range for this position is $58,000 to $65,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, and/or employee incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

Now, if you were to come on board as our Hospitality Manager - Retail, we'd ask you to do the following for us:

• Lead the day-to-day operations of retail food and beverage services, ensuring exceptional guest experiences and operational excellence.
• Build and maintain strong client relationships while serving as the primary point of contact for service delivery and operational performance.
• Champion the Inspire Guest Experience program by delivering elevated hospitality experiences and proactively resolving service concerns.
• Recruit, train, coach, and develop associates while fostering a positive, inclusive, and high-performing team culture.
• Lead performance management, onboarding, employee engagement, succession planning, and talent development initiatives.
• Oversee retail merchandising, menu execution, food quality, inventory management, and service standards.
• Manage financial performance, including budgeting, forecasting, labor management, cost controls, and revenue growth initiatives.
• Monitor operational KPIs, client expectations, and service level agreements to drive continuous improvement and contract compliance.
• Ensure compliance with health, safety, food safety, quality assurance, and company policies and procedures.
• Collaborate with culinary, marketing, facilities, and support teams to deliver innovative retail programs and guest experiences.
• Manage vendor relationships, procurement activities, and operational resources to support efficient business operations.
• Identify opportunities for innovation, increased participation, operational efficiencies, and business growth.
• Champion the Inspire culture through People, Purpose, Performance, and Passion while creating exceptional experiences for clients, guests, and associates.

Think you have what it takes to be our Hospitality Manager - Retail? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role:

• Post-secondary education in Hospitality Management, Business Administration, Food Service Management, or a related field preferred.
• 3-5+ years of leadership experience in hospitality, retail food service, workplace hospitality, or a related environment.
• Proven experience managing retail operations, client relationships, and service excellence initiatives.
• Strong leadership skills with experience recruiting, coaching, developing, and retaining high-performing teams.
• Demonstrated financial acumen with experience managing budgets, forecasting labor costs, inventory, and profitability.
• Knowledge of food safety, health and safety, quality assurance, and operational compliance requirements.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple priorities and deliver results in a fast-paced, customer-focused environment.
• Proficiency with Microsoft Office Suite, POS systems, and operational reporting tools.
• Experience with merchandising, retail promotions, inventory management, and hospitality-driven service models is considered an asset.
• Passion for hospitality, innovation, guest experience, and creating engaging workplace environments.