Hospitality Manager

Compass Group Canada; Toronto; On-site; CAD 59,000 - 72,000; Full time

Job summary

Compass Group Canada is seeking a Hospitality Manager to oversee operations including budgeting, financial management, and the success of retail cafes, branded concepts, catering, and events.

The role requires post-secondary education and at least 5 years in foodservice management. You will manage client relationships, develop event plans, plan menus, and drive guest engagement while ensuring quality and regulatory compliance.

Qualifications

• Post-secondary education with at least 5 years in foodservice or related management experience.
• Experience managing budgets and weekly financial analyses.
• Experience hosting large events and catering.
• Strong client relations and team leadership skills.

Responsibilities

• Manage client relationships and frontline hospitality standards.
• Demonstrate expert front-of-house service culture and guest experience design.
• Recruit, train, and develop staff to maintain service levels.
• Develop customized event plans and coordinate F&B services.
• Plan menu, merchandising, and unit marketing initiatives.
• Lead promotional campaigns to drive guest engagement.
• Present to clients and oversee catering departments during peak service.
• Ensure compliance with QA, health, safety, sustainability programs.
• Maintain adherence to brand standards and audit requirements.

Skills

Client relations

Guest experience design

Staff development

Event planning

Menu planning

Marketing initiatives

Catering experience

Labor relations

Financial management

Branded concepts

Team leadership

Communication skills

Microsoft 365

Education

Post-secondary education

Tools

Microsoft 365

Job description

The salary for this position is $65,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, and/or employee incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

The Hospitality Manager is responsible for all aspects of the operation including: budgeting, financial management and weekly analysis, implementation and ongoing success of the retail café, branded concepts, catering and event services.

If you were to come on board as one of our Hospitality Managers, we’d ask you to do the following for us:

• Manage client relationships.
• Demonstrate expertise in front-of-house service culture, guest experience design, and hospitality standards
• Manage, train and develop staff.
• Develop customized event plans and coordinate food and beverage services to meet client expectations and organizational standards.
• Menu planning and merchandising involvement.
• Plan and implement promotional activities, seasonal campaigns, and unit marketing initiatives to drive guest engagement and experience.
• Executive presence combined with genuine frontline credibility — equally comfortable presenting to a client and running a catering department during peak service
• Ensure compliance with strict quality assurance, health, safety and sustainability programs.
• Ensure site operations remain fully compliant with company audit requirements, policies, procedures, and regulatory standards.
• Ensure full compliance with branded partner and franchise standards, policies, and operational requirements.

Think you have what it takes to be one of our Hospitality Managers? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role

• Post-secondary education with at least 5 years of foodservice or related management experience in an equivalent, banquet, hotel, conferencing, or branded retail food service environment.
• Strong experience dealing with labour relations issues.
• Proven financial management skills, including ability to control product and labour costs on a weekly basis.
• Strong catering experience, including demonstrated experience hosting large events.
• Experience working with branded concepts or the hospitality industry
• Strong management and organizational skills, capable of motivating, leading and developing associates.
• Flexibility in schedule to meet changing business and client service needs.
• Highly detail-oriented, with strong collaboration and teamwork abilities.
• Excellent verbal and written communication skills.
• Exceptional client relations and guest service skills.
• Strong proficiency with Microsoft 365 (Word, Excel, Outlook, PowerPoint).
• AFST (Advanced Food Safety Training)