Clerical Support Associate 4 West Alternative Level of Care

Humber River Health; Toronto; On-site; CAD 41,000 - 43,000; Full time

Job summary

Humber River Health’s Wilson Site is seeking a Clerical Support Associate to support the West Inpatient Alternative Level of Care. Responsibilities include reception, patient processing, and maintaining outpatient records with registration and appointment bookings.

The role requires a high school diploma, medical terminology knowledge, and 40 wpm typing. Meditech experience is preferred; 8-hour day shifts, temporary full-time, hourly rate $29.984-$31.035.

Qualifications

• High school diploma or equivalent.
• Secretarial and medical terminology courses preferred.
• Knowledge of medical terminology is required.
• Minimum of one year full-time clerical experience, preferably in outpatient care.
• Computer skills required; keyboarding at 40 wpm.
• Meditech experience preferred.
• Scheduling experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage busy workloads.

Responsibilities

• Provide reception and customer service, process patients, and maintain patient records.
• Register patients for outpatient services and book/edit appointments.
• Maintain clerical and communications functions for outpatient services.
• Log and collect statistics.
• Perform other related duties as required.

Skills

Communication

Customer service

Organizational skills

Independent work

Team collaboration

Education

High school diploma

Secretarial courses

Medical terminology knowledge

Tools

Meditech

Typing 40 wpm

Job description

Position Profile

Humber River Health. Tomorrow's Healthcare, Today.

Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and Church campuses, supported by more than 5,000 employees, approximately 800 physicians, and over 600 volunteers.

Hennick Humber Hospital is North America’s first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital stays. A custom combination of technology and clinical expertise supports a reimagined model of care focused on safety, efficiency, and improved outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time.

These innovations enhance communication, improve efficiency, and create a more connected experience for patients and families.

This transformation has been made possible through the dedication of Humber’s staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform healthcare through innovation, collaboration, and excellence. With strong teams and a commitment to continuous improvement, Humber River Health continues to deliver Tomorrow’s Healthcare, Today.

Right now we are looking for aClerical Support Associateto work with our 4 West Inpatient Alternative Level of Care

Employment Status: Temporary Full-timeDuration: March 2027Hours of Work:8 hour day shifts; Monday to SundayLocation: Wilson SiteLabour Group: LiUNAReporting Relationship: Manager, 9 East & WestHourly Rate: $29.984-$31.035

Position Responsibilities:

• Provides excellent reception/customer service, patient processing and maintenance of patient records. This includes registration of patients to the out-patient services as well as booking/editing of patient appointments.
• Maintains/supports all clerical and communication functions in the out-patient services.
• Logging, maintaining and collection of statistics.
• Other related duties as required

Qualifications:

• Must be a high school graduate or equivalent.
• Completed secretarial and medical terminology courses preferred.
• Knowledge of medical terminology is required.
• Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
• Computer skills required, keyboarding 40 wpm required.
• Meditech computer experience is preferred.
• Community-wide scheduling experience preferred.
• Must have excellent communication skills, both verbal and written.
• Excellent customer service skills required.
• Excellent organizational skills required, including an ability to prioritize a varied and busy workload and work with tight deadlines, frequent interruptions, and emergency situations.
• Ability to work independently with minimum supervision, as well as in a team environment.
• Excellent attendance and discipline free record required.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are delivering Tomorrow's Healthcare, Today. We are proud to have been recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. Wesupport employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to staff, physician and volunteer engagement. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systematic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognizethat diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.

Recruitment Fraud Notice: Humber River Health does not request fees or payment from applicants as part of the recruitment process. If you receive suspicious recruitment-related advertising, communication, or content that does not appear to come from Humber River Health, please report it to [e-mail] with any relevant details, screenshots, or links.