Clerical Support Associate, Birthing Unit

Humber River Health; Toronto; On-site; CAD 41,328 - 44,083; Part time

Job summary

Humber River Health is seeking a part-time clerical assistant to support patient registration, discharge processes, and billing. The role involves scheduling, answering inquiries, and coordinating with bed allocation and departments to ensure smooth patient flow.

The ideal candidate has a high school diploma (or equivalent) and experience with MEDITECH, MS Office, and fast, accurate typing. Strong communication and independent work skills are required in a fast-paced hospital setting.

Qualifications

• High school graduate or equivalent is required.
• Experience with MEDITECH is required.
• Typing speed minimum 40 WPM and strong MS Office skills.
• Strong interpersonal and communication skills are essential.
• Ability to work independently and with minimal supervision.
• Excellent attendance and discipline record.

Responsibilities

• Provide clerical support including patient registration and discharge, maintenance of patient records, order entry, statistics, and assist with patient billing.
• Deliver courteous customer service including scheduling appointments and handling inquiries.
• Coordinate bed allocation and communicate with departments for patient placement.
• Collaborate with other departments to ensure smooth operations.

Skills

Typing speed 40 WPM

Microsoft Office Suite

MEDITECH experience

Interpersonal skills

Independent work

Attendance

Education

High school diploma or equivalent

Community College Medical Secretary Diploma

Tools

MEDITECH

Microsoft Office

Job description

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Employment Status: Temporary Part-time Duration: 6 months Hours of Work: Rotating shifts, 8 or 12 hours, days/evenings/nights/weekend Location: Humber River Health, Wilson Site Labour Group: Teamsters Clerical Reporting Relationship: Manager, Birthing Unit Hourly Rate: $29.966- $31.016

Position Responsibilities

• Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry, statistics, and assisting with patient billing.
• Responsible for customer service including scheduling appointments, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner.
• Communicates with bed allocation and other departments to arrange patient placement.
• Communicates with other departments and service areas as required.

Qualifications

• High school graduate or equivalent required
• Completion of a Community College Medical Secretary Diploma an asset
• Minimum 1 year recent clerical/office administration experience in a health care setting required
• Good keyboarding skills, with minimum typing speed of 40 WPM
• Computer proficiency including Microsoft Office Suite
• MEDITECH computer experience required
• A good working knowledge of basic related medical terminology
• Strong interpersonal skills, both oral and written
• Ability to work independently with minimal supervision in a team environment
• Excellent attendance and discipline free record required.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.