Homeowner Services Coordinator

Habitat for Humanity Greater Ottawa; Ottawa; On-site; CAD 41,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Vacation

Personal days

Job summary

Habitat for Humanity Greater Ottawa is hiring a Homeowner Services Coordinator to support the Housing Development Department and assist homeowners throughout their journey. The role involves maintaining forms, managing data, organizing digital files, and coordinating annual reviews and mortgage statements.

Proficiency in English and French is required, with strong organizational skills and experience in a non-profit setting preferred.

Qualifications

• Degree or diploma in business, non-profit, or administration considered an asset.
• Excellent organizational and administrative skills with exceptional attention to detail.
• Strong verbal and written communication skills in both English and French.
• Experience in non-profit, affordable housing, or social services environments considered an asset.

Responsibilities

• Assist with maintaining and updating Homeowner Services forms, criteria, policies, and documentation.
• Support data collection and management for applicants and homeowners.
• Create, organize, and maintain digital files for approved homeowners.
• Coordinate and track the Annual Income Review process.
• Manage the Annual Mortgage Statement process.
• Coordinate with Finance to process payment changes and banking updates.
• Provide translation support (French-English) to staff, applicants, and homeowners.
• Facilitate bilingual presentations.
• Assemble and maintain digital training materials and onboarding resources.
• Assist with various administrative tasks for homeowners.
• Prepare agendas, record meeting minutes, and track action items.

Skills

Bilingual English/French

Microsoft Office

Data entry / records management

CRM familiarity

Strong communication

Time management

Education

Diploma in Business/Administration

Degree (asset)

Tools

CRM software

Office suite (Excel, Word, PowerPoint, Outlook)

Job description

Homeowner Services Coordinator

Full Time

Schedule / Shift: Monday – Friday; Days; 37.5 hours per week

Who We Are

Habitat for Humanity Greater Ottawa is a registered Canadian charitable organization that brings communities together to help familiesbuild homes, communities and hope. We are a land developer, a home builder, a fundraiser, and a mortgage holder. Since 1993, Habitat Greater Ottawa has empowered families and communities in Ottawa and surrounding areas through building safe and affordable homes that provide a solid foundation for local families.

In support of our homebuilding operations, Habitat Greater Ottawa operates a retail home improvement store called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials, with all proceeds helping us build more homes for local families.

The Habitat Greater Ottawa team is growing! If you’re passionate about building stronger communities and working in a collaborative, engaging, and rewarding environment, please apply today.

The Role

This position offers an exceptional opportunity to develop professionally and contribute meaningfully to an organization with a recognizable, trusted brand and solid reputation. The Homeowner Services Coordinator works closely with the Homeowner Services Manager to scale the organization and increase the number of families served per year and is a dynamic and highly motivated member of Habitat Greater Ottawa’s team.

As part of a growing, supportive, and extremely collaborative team, the Homeowner Services Coordinator will believe in Habitat Greater Ottawa’s vision of a world where everyone has a decent place to call home. Reporting to the Homeowner Services Manager, the Homeowner Services Coordinator provides administrative support to the Housing Development Department and plays an important role in supporting Habitat homeowners throughout their homeownership journey.

Key Responsibilities

As the successful candidate you will:

• Assist with maintaining and updating Homeowner Services application forms, evaluation criteria, policies, procedures, and other departmental documentation.
• Support the collection and management of data for prospective applicants and existing Habitat homeowners.
• Create, organize, and maintain digital files for newly approved homeowners using Habitat's online software systems.
• Coordinate and track the Annual Income Review process.
• Manage the Annual Mortgage Statement process.
• Work closely with the Finance team to process payment changes, banking updates, and other homeowner account requests.
• Provide French-English translation support to the Homeowner Services Manager, applicants, and homeowners.
• Facilitate presentations in both languages.
• Assemble and maintain digital training materials and onboarding resources for Habitat homeowners.
• Assist with a variety of homeowner-related administrative tasks as required.
• Prepare agendas, record meeting minutes, and track action items for departmental meetings.
• Provide administrative support to the Housing Development department as needed.
• Coordinate and follow up on Tarion New Home Warranty requests in collaboration with the Build Team.
• Perform additional duties and special projects as assigned.

Knowledge and Skills Required

• A passion for Habitat for Humanity's mission and the ability to represent the organization positively within the community.
• Degree or diploma in business, non-profit, or administration considered an asset.
• Excellent organizational and administrative skills with exceptional attention to detail.
• Strong verbal and written communication skills in both English and French.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Presentation and facilitation skills an asset.
• Strong computer and database management skills; experience with CRM or database systems is considered an asset.
• The ability to work independently while managing multiple priorities in a fast-paced environment.
• Familiarity with new home building processes and documentation an asset.
• An understanding of and respect for diverse cultures, backgrounds, and communities.
• Experience working in a non-profit, affordable housing, or social services environment is considered an asset (2-3 years).
• Previous administrative experience in a fast-paced office environment is considered an asset.
• A valid driver's licence and access to a reliable vehicle are considered assets.
• Bilingualism (English and French) is required (language proficiency CEFR Level B1).

Working Conditions

• The successful candidate is expected to work/live in Ottawa and/or the surrounding area.

• Due to the nature of this role, the incumbent must be available to work onsite at 3 Iber Road. Parking is available at no cost. Due to the nature of the organization, it can be expected at times to travel to the office, ReStores, and our build site.

The salary band for this role is between $41,000.00 and $45,000.00 per annum based on experience. Habitat Greater Ottawa also offers a comprehensive health benefits plan, vacation and flexible personal days.

You must be legally allowed to work in Canada to be eligible for this position. Please note that not all applications will be acknowledged. Only those selected for an interview will be contacted directly.

Habitat for Humanity Greater Ottawa endeavours to create a work environment where we capitalize on the diversity of ideas, experiences, skills and talents of our employees, thereby making us better able to serve our many diverse communities. We will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of race, colour ancestry, creed, place of origin, ethnic origin, citizenship, sex (including pregnancy, gender identity), sex (including pregnancy, gender identity), sexual orientation, age, marital status, family status, disability, receipt of Public Assistance, or any other legally recognized protected basis prohibited by applicable law.

Please contact us in confidence and provide notice in advance if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.