Resident Services Coordinator

Colonnade BridgePort Inc.; Ottawa; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Vacation time

Benefits package

Professional development

RRSP matching

Job summary

Colonnade BridgePort Inc. in Ottawa is seeking a Resident Services Coordinator to oversee day-to-day building operations and deliver exceptional resident service across the portfolio.

Join a team that supports community engagement, coordinates move-ins, manages records in Yardi, and partners with Marketing to keep residents informed. English fluency required; bilingual French/English a plus; valid G license.

Qualifications

• 1-3 years of customer service experience in property management or hospitality.
• High school diploma required; a Bachelor’s degree in Hospitality and/or Property Management is preferred.
• Valid Class G driver’s license and access to own vehicle required.
• Excellent verbal and written communication skills in English; bilingualism (French & English) is considered an asset.
• Experience with Yardi and other CRM systems is considered an asset.

Responsibilities

• Act as the first point of contact for residents, providing a high level of customer service.
• Coordinate service requests, move-ins, administrative tasks, and community engagement.
• Maintain accurate resident records in YARDI and manage bookings for amenities.
• Collaborate with Marketing to ensure building communications and newsletters are distributed.
• Support Leasing during peak periods and assist with move-in inspections.

Skills

Customer service

Education

Bachelor's degree in Hospitality or Property Management

Tools

Yardi

Job description

If you’re a passionate go-getter with a keen interest in real estate, we want to hear from you! With a range of full-service real estate offerings including property management, development, investment and asset management, and leasing, Colonnade BridgePort has built a reputation of excellence in the real estate industry. We service a portfolio of state of the art commercial, residential, and mixed-use properties in Ottawa, Gatineau, the GTA, and Southwestern Ontario, and Atlantic Canada.

As we continue to grow and expand our business, we are looking for talented and driven individuals to join our dynamic team. Our people are what drives our success as an organization. Read on to discover how our Resident Services Coordinator opportunity may be right for you!

Reporting to the Senior Manager, Residential Marketing, the Resident Services Coordinator is responsible for overseeing the day-to-day functions of the building and delivering exceptional customer service to our residential community. This role is vital to maintaining a high standard of resident satisfaction and supporting operational efficiency.

Acting as the first point of contact for residents, the Resident Services Coordinator will manage and support team activities while also taking an active role in coordinating service requests, move-ins, administrative functions, and community engagement.

Key Responsibilities:

Resident Services & Coordination

• Act as the first point of contact for residents in the building and providing a high level of customer service.
• Respond to a wide variety of resident inquiries and service requests, providing timely resolutions with a focus on customer satisfaction.
• Oversee and coordinate maintenance requests, working closely with residents and operations teams to ensure prompt communication and follow-through.
• Collaborate with Marketing to ensure appropriate building communications and newsletters are administered across the portfolio.
• Manage the resident move-in/out inspections, elevator coordination, guest suite management, and welcome orientations.
• During high volume times, assist the Leasing team with move-in inspections and key pack preparation.

Property Administration

• Maintain accurate and up-to-date resident records in YARDI, including contact details and emergency information.
• Administer resident satisfaction surveys and collaborate with the Property Manager to implement service improvements.
• Manage bookings and logistics for building amenities, ensuring a seamless reservation experience.
• Monitor the appearance and cleanliness of the administration office and shared amenity spaces, supporting the overall presentation of the property.

Community Engagement & Conflict Resolution

• In collaboration with the Marketing team, champion resident engagement by supporting and attending and helping to coordinate community events that promote inclusivity and connection.
• Assist with resident conflict resolution, acting with professionalism and empathy to mediate concerns and foster harmony within the community.
• Maintain a thorough understanding of property offerings, amenities, and policies to effectively respond to resident inquiries.

Customer Service & Professionalism

• Ensure timely and courteous responses to phone, email, and in-person inquiries.
• Uphold a high level of professionalism and customer service in all resident interactions, reinforcing a positive image of the property and company brand.
• Collaborate with the marketing team on resident-focused campaigns and events, including occasional evening and weekend availability as required.

Additional duties as required.

Qualifications:

• 1-3 years of previous customer service experience required, ideally in property management or hospitality.
• High school diploma (or equivalent) required; a Bachelor’s degree in Hospitality and/or Property Management is preferred.
• Valid Class G driver’s license and access to own vehicle required.
• Excellent verbal and written communication skills in English; bilingualism (French & English) is considered an asset.
• Proven organizational, time management, and planning skills
• Strong professionalism, diplomacy, and conflict resolution skills.
• Prior experience with Property Management and familiarity with the Residential Tenancies Act (RTA) considered an asset.
• Experience with Yardi and other CRM systems is considered an asset.
• Polished and professional appearance required.

The above statements reflect the general details considered necessary to describe functions of the job and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

• Occasional evening and weekend shifts may be required to support resident engagement events.
• The work location includes office-based and on-site responsibilities, with occasional rounds of the property required to ensure standards are maintained.

Compensation

• Salary Range: $50,000 - $55,000
• Additional Compensation: Eligible for an annual discretionary incentive bonus

Commitment to our People

We are committed to creating a positive experience for our employees. We work hard at Colonnade BridgePort, and we have fun while doing it! Our employees enjoy participating in sports tournaments, BBQ’s, potlucks, prize draws, holiday parties, and more! The successful candidate can expect the following perks and benefits:

• Three weeks starting paid vacation, five sick days, three days personal leave
• Employee and Family Assistance Program
• Comprehensive benefits plan that includes health, dental, vision, and disability coverage (cost shared by company and employee)
• Professional development (up to two paid courses per year)
• RRSP matching program
• Holiday office closure between Christmas and New Years
• Summer hours (position dependent, alternative may be offered)

To learn more our commitment to our community and sustainability, visit colonnadebridgeport.ca/environmental-social-governance

The above statements reflect the general details considered necessary to describe functions of the job and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Colonnade BridgePort acknowledges that teams with diverse backgrounds and perspectives can bring about innovative solutions and ideas. Therefore, we welcome and encourage qualified applications from people of all gender identities, visible minorities, Indigenous persons, and people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please email [e-mail].

We thank all interested applicants, however, only those under consideration will be contacted.

This position represents a current vacancy within our organization.