Program Assistant

Jobless; Ottawa; Hybrid; CAD 42,000 - 50,000; Full time

Benefits offered by this job

Professional development

Extended health & dental coverage

HOOPP pension plan

Job summary

SEOCHC in Ottawa's Hunt Club site is seeking a Program Assistant to provide essential administrative support to the Community Services team, including front desk duties and data management.

Based at our Hunt Club–Riverside satellite office with occasional work at 1355 Bank Street, the role offers opportunities to engage with diverse clients and support community programs, reporting and event coordination.

Qualifications

• Post-secondary training or equivalent experience in office management or administrative work.
• Excellent communication and customer service, with telephone etiquette and cultural awareness.
• Proficiency with databases, Word, Outlook, PowerPoint, Excel, etc.
• Bilingual French and English; Arabic or Somali language skills are a strong asset.
• Strong organizational, time management, and written/oral communication skills.
• Ability to work independently and as part of a team.
• Experience with vulnerable populations.
• Community experience is an asset.

Responsibilities

• Provide front desk reception and administrative support for the Community Services team.
• Greet clients in person and by phone and route them accordingly.
• Prepare and maintain the Centre's Calendar of Events.
• Enter data, generate client information reports and statistical documents to meet deadlines.
• Assist with planning community events, including space booking and refreshments.
• Collect and code staff timesheets and submit for approval.
• Process universal accounting submissions as required.
• Other administrative duties as directed by leadership.

Skills

Communication skills

Customer service

Bilingual French/English

Tech skills

Organizational skills

Teamwork

Vulnerable populations

Community experience

Education

Post-secondary training

Office management

Job description

Program Assistant – Hunt Club Site

Full-Time Indeterminate

What We Do

The South-East Ottawa Community Health Centre (SEOCHC) is a community-based organization that has provided integrated, interdisciplinary team-based care for over 40 years. Our mission is to make a positive difference in the lives of people who face inequities – by providing accessible community health and social services. We look to bring people together with the resources, expertise and services they need so that we can do our part to build a healthy, thriving community. At the heart of our delivery model are our shared commitment to equity and social justice, whole person health, community collaboration, heart driven integrity and evidence informed excellence.

Our talented, passionate team at SEOCHC makes a real and tangible impact on the lives of the residents of our community. We collaborate to deliver best-in-class services and care, and we’re looking for our next Program Assistant at our Hunt Club site to join us in our mission.

Overview

Reporting to the Community Services Coordinator, the Program Assistant provide key administrative support to the leadership and staff within the portfolio; while also aligning with peers and supporting organization-wide initiatives. You will provide front desk reception, program, and administrative support, primarily at our satellite office in the Hunt Club-Riverside Community Centre; with occasional support at our main site at 1355 Bank Street.

Key Responsibilities

• Provides general administrative support to the Coordinator and staff of the Community Services team.
• Greets clients, both in-person and by telephone, and helps them navigate based on their needs.
• Prepares the Calendar of Events for the Centre, updates and maintains as required.
• Enters data in the database for specific programs, collects and collates client data, produces client information reports, and prepares statistical reports and documentation to meet program and funder deadlines.
• Assists with the planning and execution of community events, including booking space and transportation, seeking quotes for activities, organizing food and refreshments, etc.
• Collects and collates staff timesheets, including leaves and other time off, and submits to designated leader for approval and submission.
• Collects and codes universal accounting submissions from staff and submits to designated leader for approval and submission.

• Other administrative support duties as directed by leadership.

Qualifications

• Post-secondary training or equivalent experience in office management, administrative or a related program; or an equivalent combination of experience & education
• Exceptional communication and customer service skills including telephone etiquette, cultural awareness and ability to work with diverse clients
• Technical skills, i.e., Comfortable with databases, Word, Outlook, PowerPoint, Excel, etc.
• Bilingualism (French and English), ability to speak Arabic and/or Somali a strong asset
• Strong organizational, time management, oral and written communication skills
• Ability to work independently and as part of a team
• Experience in dealing with vulnerable populations
• Community experience is an asset

Salary

$42,169.40/yr - $50,213.80/yr

What we Offer

• Opportunities for professional development and growth.
• Excellent employee benefits including generous leaves as well as Extended Health & Dental coverage
• The Centre participates in the Healthcare of Ontario (HOOPP) pension plan.

Additional Information

For more information on our Centre visit www.seochc.on.ca.

Artificial Intelligence will not be used to screen, assess or select applicants for this position. Thank you for your time and interest, however, please note that only applicants selected for an interview will be contacted.

The Centre is committed to employment equity. SEOCHC will provide accommodation for applicants with disabilities in its recruitment process. If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

We strongly encourage applications from individuals who reflect the diversity of the communities we serve, including but not limited to Indigenous Peoples, racialized persons, members of the 2SLGBTQIA+ community, persons with disabilities, and others with lived experience of systemic barriers to equity.