Bilingual Admin Coordinator for Homeowner Services

Habitat for Humanity Greater Ottawa; Ottawa; On-site; CAD 41,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Vacation

Personal days

Job summary

Habitat for Humanity Greater Ottawa is hiring a Homeowner Services Coordinator to support the Housing Development Department and assist homeowners throughout their journey. The role involves maintaining forms, managing data, organizing digital files, and coordinating annual reviews and mortgage statements.

Proficiency in English and French is required, with strong organizational skills and experience in a non-profit setting preferred.

Qualifications

• Degree or diploma in business, non-profit, or administration considered an asset.
• Excellent organizational and administrative skills with exceptional attention to detail.
• Strong verbal and written communication skills in both English and French.
• Experience in non-profit, affordable housing, or social services environments considered an asset.

Responsibilities

• Assist with maintaining and updating Homeowner Services forms, criteria, policies, and documentation.
• Support data collection and management for applicants and homeowners.
• Create, organize, and maintain digital files for approved homeowners.
• Coordinate and track the Annual Income Review process.
• Manage the Annual Mortgage Statement process.
• Coordinate with Finance to process payment changes and banking updates.
• Provide translation support (French-English) to staff, applicants, and homeowners.
• Facilitate bilingual presentations.
• Assemble and maintain digital training materials and onboarding resources.
• Assist with various administrative tasks for homeowners.
• Prepare agendas, record meeting minutes, and track action items.

Skills

Bilingual English/French

Microsoft Office

Data entry / records management

CRM familiarity

Strong communication

Time management

Education

Diploma in Business/Administration

Degree (asset)

Tools

CRM software

Office suite (Excel, Word, PowerPoint, Outlook)

Job description

Habitat for Humanity Greater Ottawa is hiring a Homeowner Services Coordinator to support the Housing Development Department and assist homeowners throughout their journey. The role involves maintaining forms, managing data, organizing digital files, and coordinating annual reviews and mortgage statements.

Proficiency in English and French is required, with strong organizational skills and experience in a non-profit setting preferred.