Residential Property Claims Specialist

Max Insurance; Canada; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Health care and wellness benefits

Discretionary bonus

Educational growth

Mac products

Flexible hours

Paid volunteer hours

Meeting-free focus

Job summary

Max Insurance is a leading home insurance carrier in Canada seeking an exceptional Intermediate Claims Adjuster to drive excellence in our residential property claims function. You will investigate, evaluate, and settle claims using our streamlined, tech-enabled processes to deliver fast, fair outcomes for policyholders.

Join a dynamic team that emphasizes empathy, timely communication, and accurate reserving, while collaborating with national contractors to support customers across Canada.

Qualifications

• Minimum 3 years of full handle desk adjusting experience handling personal property claims (home, landlord, condo, tenant)
• Experience working with large national contractors
• Drive and an eagerness to roll up their sleeves and get to work
• Ability to coach and mentor more junior adjusters
• A desire to work in a dynamic and fast-paced environment
• Successfully worked with opposing counsel and third-party adjusters
• Having the mind set on helping our customers get back on their feet quickly
• A strong fundamental understanding of building construction
• Experience with Xactimate estimates
• The ability to be empathetic to our customers in their time of need

Responsibilities

• Investigate, evaluate, analyze, negotiate, and settle residential property claims in accordance with Max Insurance’s claims procedures and guidelines
• Review all relevant policy wordings and acts to determine coverage, damages, and liability
• Maintain ongoing communication and status updates to customers until file closure
• Determine appropriate settlement amount based on independent judgment, Xactimate estimates, contractor estimates, and application of applicable limits and deductibles
• Establish accurate claim and expense reserves and update promptly as new information is received

Skills

Desk adjusting

Property claims handling

Contractor coordination

Coaching juniors

Empathy

Customer service

Building construction knowledge

Negotiation

Team collaboration

Time management

Tools

Xactimate

Job description

Max Insurance is a leading home insurance carrier in Canada seeking an exceptional Intermediate Claims Adjuster to drive excellence in our residential property claims function. You will investigate, evaluate, and settle claims using our streamlined, tech-enabled processes to deliver fast, fair outcomes for policyholders.

Join a dynamic team that emphasizes empathy, timely communication, and accurate reserving, while collaborating with national contractors to support customers across Canada.