Senior Residential Claims Specialist - High-Value Property

TD; Markham; On-site; CAD 90,000 - 130,000; Full time

Job summary

TD Insurance is seeking a seasoned Property Claims professional in Markham, Ontario, to manage complex residential and high-value claims for high-net-worth clients. The role focuses on investigations, negotiations, and delivering an exceptional client experience.

Responsibilities include on-site inspections, coordinating with internal partners and vendors, and providing SME guidance to the claims team. This full-time position offers 35 hours per week and opportunities for career growth within TD

Qualifications

• 5+ years of property claims experience, preferably handling complex residential and high-value property claims.
• Experience managing large-loss, high-risk claims from investigation through settlement.
• Experience supporting high-net-worth or private client insurance portfolios is preferred.
• Proven ability to conduct claim investigations, assess damages, determine liability, and negotiate settlements.
• Experience conducting on-site property inspections and field investigations.

Responsibilities

• Manage complex, high-risk residential property claims for high-net-worth clients from investigation through final settlement.
• Conduct claim investigations, assess damages, determine cause of loss, and negotiate claim settlements.
• Deliver a personalized and exceptional customer experience while managing sensitive and complex claim matters.
• Collaborate with internal partners, vendors, contractors, legal representatives, and other stakeholders to achieve timely claim resolutions.
• Apply advanced claims expertise to assess coverage, manage costs, minimize leakage, and identify potential fraud.
• Ensure accurate documentation, regulatory compliance, and adherence to claims policies and procedures.
• Act as a Subject Matter Expert (SME) by providing guidance, training, and mentorship to team members on complex residential claims.
• Build and maintain strong relationships across Claims, Legal, Underwriting, and external partners.
• Support business initiatives, process improvements, risk management activities, and operational excellence objectives.
• Present strategic claim updates, trends, and recommendations to senior leadership and executive stakeholders.
• Manage increased claim volumes during catastrophe (CAT) events and weather-related losses while maintaining service standards.
• Conduct on-site property inspections and meet with clients, witnesses, and vendors when required.
• Promote a collaborative, customer-focused, and high-performing team culture

Skills

Property claims

Investigation

Negotiation

Regulatory compliance

CAT management

Stakeholder management

Education

CIP designation

Job description

TD Insurance is seeking a seasoned Property Claims professional in Markham, Ontario, to manage complex residential and high-value claims for high-net-worth clients. The role focuses on investigations, negotiations, and delivering an exceptional client experience.

Responsibilities include on-site inspections, coordinating with internal partners and vendors, and providing SME guidance to the claims team. This full-time position offers 35 hours per week and opportunities for career growth within TD