Holiday Customer Service Representative (Fixed Term)

LCBO; West Lincoln Township; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

EAP

WorkPerks

Discounts

Job summary

LCBO is hiring Holiday Customer Service Representatives to deliver exceptional service in Ontario stores from November 16 to December 31, 2026. Training is provided online to build customer service skills and product knowledge.

On-site role with responsibilities including POS operation, donations for sustainability campaigns, inventory handling, shelf maintenance, and ensuring a safe store environment. Availability on Friday evenings and weekend shifts is required; additional weekday shifts may

Qualifications

• Legally allowed to work in Canada (valid SIN, Student, or Work Permit)
• At least 18 years old
• Bilingualism is a bonus
• Availability Fridays, Saturdays and Sundays
• Willingness to lift up to 40 lbs/18 kg repeatedly

Responsibilities

• Serve customers at the POS promptly and provide outstanding service.
• Ask for donations as part of Spirit of Sustainability campaign.
• Participate in Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish stock, face-up products on shelves and keep store clean, organized and safe.
• Lift cases up to 40 lbs/18 kg repeatedly while standing for long periods

Skills

Customer service

Teamwork

Bilingual English/French

Job description

Location Address:

249 St. Catharine St., Smithville

Salary / Pay:

$20.82/hour

Job Posting Description:

At the LCBO, we always have the right spirit! Do you?

IMPORTANT: Candidates only need to apply for one position for cities/towns with multiple locations and job postings.

The LCBO isseekingHolidayCustomer Service Representativeswho are passionate about deliveringexceptionalcustomerexperiences inour retail stores across OntariofromNovember16 toDecember31, 2026.Ifyou areinterested in becoming a friendly,helpful go-to expert forcustomers duringtheholiday season,this role isa great opportunityto make a positive impact.

Throughpaid online training, you willbuild yourcustomer serviceskillsanddiscover the world ofwine, beer,ciderand spirits,givingyouthe confidence tosupportcustomersand make their holiday shopping experience memorable.

About the Role:

You will be working on-site. #LI-OnSite
Reporting to the StoreManager, you will:

• Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.

• Ask for donations as part of our Spirit of Sustainability campaign.

• Participate in the Customer Experience and Postal Code Survey campaigns.

• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean,organizedand safe for all.

• Liftcases ofvarious sizesand weights(up to 40 lbs./18 kg)repeatedlywhilestanding forlong periodsof time.

About You:

• Comfortablesupporting customers and working effectively with teammates.

• You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).

• You must be at least 18 years old.

• Bilingualism (English and French) is a bonus.

• Required Availability

• Friday (5:00 p.m. – Close).

• Saturday and Sunday (available all day for a 4-to-8-hourshift).

Holiday Availability:

• Christmas Day (December 25).

• Boxing Day (December 26).

• New Year’s Eve (December 31).

Additional Availability

• Additionalwork may be available during the week (Monday – Thursday), based on store needs.

• Schedules are posted two weeks in advance.

• Extra shifts may come up on short notice.

Why Join the LCBO?

• Online learning to support your interests and growth.

• Future employment opportunities for eligible employees.

• EmployeeandFamily and Assistance Program.

• Discounted services,productsand tickets to sporting and entertainment events (WorkPerks).

You’llfeel good knowing your work is helping make a difference in communities across Ontario

Accommodation

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodationin accordance withthe Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please let us know if you need an accommodation.

Thank you for your interest. Only applicants selected for further consideration will be contacted.

Union / Non-Union:

Union