LCBO-Holiday Customer Service Representative

Jobs In Cochrane; Northeastern Ontario; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Program

WorkPerks discounts

Job summary

The LCBO is hiring Holiday Customer Service Representatives for Ontario stores from November 16 to December 31, 2026. You will work on-site, delivering exceptional customer experiences while handling sales at the POS.

Paid online training helps you learn about wine, beer, cider and spirits. Reporting to the Store Manager, you will assist with donations, participate in campaigns, receive inventory, stock shelves, and maintain a clean, safe store environment.

Qualifications

• Comfortable supporting customers and working with teammates.
• Must be legally allowed to work in Canada.
• Must be at least 18 years old.
• Bilingualism English and French is a bonus.

Responsibilities

• Serve customers using our POS/Cash system, ensuring an outstanding experience.
• Ask for donations as part of Spirit of Sustainability.
• Participate in Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish stock, face-up products on shelves, and keep store clean and safe.
• Lift cases up to 40 lbs./18 kg repeatedly while standing.

Skills

Customer service

Teamwork

POS system use

Bilingual (English/French)

Job description

Location Address:

137 Fourth Street, Cochrane

Salary / Pay:

$20.82/hour

Job Posting Description:

At the LCBO, we always have the right spirit! Do you?

IMPORTANT: Candidates only need to apply for one position for cities/towns with multiple locations and job postings.

The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to December 31, 2026. If you are interested in becoming a friendly, helpful go-to expert for customers during the holiday season, this role is a great opportunity to make a positive impact.

Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make their holiday shopping experience memorable.

About the Role:

You will be working on-site. #LI-OnSite
Reporting to the Store Manager, you will:

• Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.
• Ask for donations as part of our Spirit of Sustainability campaign.
• Participate in the Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all.
• Lift cases of various sizes and weights (up to 40 lbs./18 kg) repeatedly while standing for long periods of time.

About You:

• Comfortable supporting customers and working effectively with teammates.
• You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).
• You must be at least 18 years old.
• Bilingualism (English and French) is a bonus.

Required Availability

• Friday (5:00 p.m. – Close).
• Saturday and Sunday (available all day for a 4-to-8-hour shift).

Holiday Availability:

• Christmas Day (December 25).
• Boxing Day (December 26).
• New Year’s Eve (December 31).

Additional Availability

• Additional work may be available during the week (Monday – Thursday), based on store needs.
• Schedules are posted two weeks in advance.
• Extra shifts may come up on short notice

Why Join the LCBO?

• Employee and Family and Assistance Program.
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks).

You’ll feel good knowing your work is helping make a difference in communities across Ontario

There is a world of opportunities at the LCBO…

Accommodation

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please let us know if you need an accommodation.

Thank you for your interest. Only applicants selected for further consideration will be contacted.

Union / Non-Union:

Union