HLH/2608/01 Operations Manager

Allscreens Nationwide Ltd; Thurso; On-site; CAD 52,000 - 76,000; Full time

Job summary

High Life Highland is seeking an experienced manager to oversee leisure centre operations across multiple sites. You will ensure high standards of service, safety, and community engagement, while leading staff and coordinating bookings and memberships.

The role involves budget monitoring, program development, and cross-functional collaboration to deliver quality facilities and services to diverse user groups.

Responsibilities

• Oversee daily operation of leisure centres and facilities.
• Ensure high standards of performance, presentation and cleanliness across sites.
• Implement health and safety systems and risk assessments.
• Manage staff, recruitment, induction, training and development.
• Administer activity bookings and memberships; monitor budgets and costs.

Job description

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

1. Operational Management

• Support the management, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities.
• Oversee the daily operation of leisure centres and associated facilities.
• Ensure high standards of performance, presentation, and cleanliness across all sites.
• Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.
• Line manage Leisure team.
• Ensure efficient staff deployment and appropriate staffing levels.
• Support recruitment, induction, training and development, and disciplinary processes.
• Oversee and monitor staff training programmes, ensuring accurate records.

2. Health & Safety Compliance

• Implement, monitor and review health and safety systems (NOP, EAP, COSHH, risk assessments).
• Conduct regular checks on facilities, equipment, and plant rooms, reporting risks or defects promptly.
• Ensure Health & Safety, Risk Assessment and Child Protection legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero-tolerance position to any safeguarding, protection or violence issues.

4. Customer Service & Community Engagement

• Maintain excellent customer care standards and ensure facilities meet diverse user needs.
• Consult with customers and staff to identify improvements and report to the Manager.
• Promote activity programmes, special projects, and community engagement initiatives.
• Attend meetings and events as required
• Support the Manager in monitoring budgets, reducing costs, and increasing income.
• Ensure compliance with financial regulations.
• Administer activity booking systems and High Life membership scheme to a high standard.
• Collate performance statistics and prepare reports as required.
• Contribute to the ongoing development and improvement of facilities, programmes and services.
• Help establish a sales culture and use social media as a marketing tool.
• Build and maintain positive relationships with key stakeholders, committees, and boards.

7. Additional Information

• Actively promote a positive and collaborative workplace culture that supports the Charity's purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Pursue continuous professional development and contribute to the continuous improvement of the Leisure Centre and High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team.
• You will be expected to work at various locations on a varied rota including regular evenings and weekends.
• You may be asked to undertake other duties appropriate to the role.
• Job description may be updated periodically to reflect service needs.
• Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.