HIFIS Records Technician (NOC: 12112)

Whitehorse Chamber; Canada; On-site; CAD 59,670 - 72,930; Full time

Job summary

The Safe at Home Society is seeking a HIFIS Records Technician to operate and maintain the community’s information management system in Whitehorse, Yukon. You will handle confidential data, manage access lists, and ensure records are classified, retained, and deactivated according to policy.

Responsibilities include auditing records, generating system reports, and collaborating with IT to streamline workflows while complying with privacy legislation such as PIPEDA.

Qualifications

• Post-secondary education in information/records management or related field.
• At least 1 year experience with Yukon HIFIS in an administrative, non-profit role.
• 2-3 years’ experience in a records management environment.
• OCAP Certification, Vulnerable Sector check, and First Aid Certification are required.

Responsibilities

• Operate and maintain HIFIS per policies and processes.
• Manage user access lists for confidential information.
• Classify, retain, and deactivate records per scheduling plans.
• Compile statistics and generate reports from the information system.
• Conduct system audits and cross-reference records.
• Collaborate with IT and staff to address system issues and improve workflows.
• Process requests under access to information and privacy laws (PIPEDA).
• Support IT/privacy standards and procedures.

Skills

HIFIS proficiency

OCAP Certification

Vulnerable Sector check

First Aid Certification

Privacy laws knowledge

Education

Post-secondary degree or diploma in information/records management

Experience with Yukon HIFIS in admin/non-profit

2-3 years experience in records management

Tools

Crystal Reports

Microsoft Suite

Job description

HIFIS Records Technician NOC: 12112

Hours: 37.5 hours weekly at $34/hour

About The Safe at Home Society is a collaborative organization dedicated to ending and preventing homelessness in the Yukon.

Job Overview

Using the Homeless Individuals and Families Information System (HIFIS), the HIFIS Records Technician is responsible for operating and maintaining the community’s information management system according to existing policies and processes.

Responsibilities

• Use the Homeless Individuals and Families Information System to manage personal information related to the Coordinated Access system in Whitehorse.
• Maintains access lists for user access of confidential and sensitive information.
• Implements and updates HIFIS record classification, retention, and deactivation according to scheduling plans.
• Compile statistics and generate reports on the activities within the information management system.
• Perform system audits and cross-reference, log, and store records according to Coordinated Access policies.
• Collaborates with IT consultants and internal staff to address system-related issues, streamline administrative workflows, and enhance program functionality.
• Administer policies and procedures related to the release of records in processing requests under client and service provider access to information and pertinent privacy legislation such as PIPEDA.
• Participate in role succession planning and adhere to organizational IT and privacy standards and procedures (i.e., storage, records retention, passwords, etc.).

Education and Experience

• Minimum post-secondary course work, degree or diploma in a relevant field such as information or records management technology
• At least 1 year experience working directly with the Yukon’s Homeless Individuals and Families Information System in an administrative, non-profit capacity.
• Two to three years’ experience in a records management environment

Qualifications

• Proficiency in the Homeless Individuals and Families Information System (HIFIS), the use of Crystal Reports, and Microsoft Suite
• The submission of OCAP Certification.
• Experience working with personal information in the Yukon, knowledge of territorial and federal privacy legislation.
• The submission of a Vulnerable Sector police check.
• Standard First Aid Certification or willing to obtain upon hire.