Help Desk Technician (Summer Co-Op)

Chartright Air; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

Chartright Air is seeking an IT Support Technician who will be the first point of contact for technical assistance. This role involves diagnosing and resolving issues with hardware and software, supporting users, and maintaining IT company assets. Candidates should have a diploma in Computer Science or related fields, possess strong technical and interpersonal skills, and demonstrate a proactive attitude. Join a talented team committed to delivering exceptional service in a dynamic aviation industry.

Benefits

Career Growth Opportunities

Dynamic Work Environment

Qualifications

• Currently enrolled in or recently completed a college diploma.
• Strong knowledge of Microsoft Office 365 including Outlook, Windows 10/11.
• Hands-on IT support experience is an asset.

Responsibilities

• Serve as first point of contact for technical assistance.
• Diagnose and resolve hardware, software, and network issues.
• Provide remote and onsite support for IT equipment.

Skills

Problem Solving

Analytical Skills

Technical Skills

Interpersonal Skills

Attention to Detail

Education

College Diploma in Computer Science

Information Systems

Tools

Microsoft Office 365

MDM Applications

Job description

Chartright Air Group is an innovator within the Canadian aviation industry, offering bespoke private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.

Our team of enthusiastic aviation professionals are encouraged to exceed expectations and introduce changes that bring about improvements to how we get work done and deliver customer experience. For over 35 years, we’ve flourished in this dynamic and exciting industry which is fueled by customer loyalty, exceptional talent, and our cornerstone values of being safe, customer-driven, respectful, and transparent.

Why Chartright:

• Make an Impact: Play a crucial role in shaping the future of a rapidly growing company in an exciting and dynamic industry
• Join a Winning Team: Be part of a talented, people-focused team committed to delivering exceptional service
• Drive Change: Contribute to our ongoing transformation and growth, using your unique skills to achieve tangible results
• Career Growth: Access unparalleled opportunities for both personal and professional development

What YOU will do:

• Serve as the first point of contact for users seeking technical assistance via phone, email, or the helpdesk ticketing system
• Diagnose and resolve hardware, software, and network-related issues efficiently
• Provide remote and onsite support for desktops, laptops, printers, mobile devices, and other IT equipment
• Escalate complex or unresolved issues to senior IT support or vendors as required
• Support employee onboarding and offboarding processes including account setup, permissions, and hardware configuration
• Assist with software installations, system updates, and routine maintenance
• Assist in user administration on various phone systems
• Assist in maintaining IT company asset information
• Ensure adherence to IT security protocols and corporate data protection policies
• Maintain detailed records of support requests, resolutions, and system updates using the helpdesk ticketing system

What you bring:

• Currently enrolled in or recently completed a college diploma in Computer Science, Information Systems, or a related field
• Excellent problem solving, analytical skills, technical skills, and attention to detail
• Strong interpersonal and communication skills
• Positive, proactive attitude with a willingness to learn
• Working knowledge of Microsoft Office 365 including Outlook, Adobe Acrobat, Windows 10, Windows 11, IOS and MDM applications
• Hands-on IT support experience using a ticket-based support system is an asset
• A+, or other industry certifications is an asset

Join us and let's shape the future of aviation together!

Internal, qualified employees are invited to apply through the internal ADP HR Portal. (Some exceptions apply with Human Resources approval.)

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact [e-mail] .

We thank all who apply, however only those who meet the qualifications will be contacted.

About the company

Founded in 1987, Chartright is a leading provider of business aviation services across Canada and the United States. Chartright’s success as a business is based upon the provision of safe, reliable, accurate, steadfast aircraft management and charter ...

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