Help Desk Technician

Great Little Box Company; Richmond; On-site; CAD 54,000 - 62,000; Full time

Job summary

Great Little Box Company is seeking an IT support specialist to join their team at the Richmond office. The role involves troubleshooting IT issues, supporting user onboarding, and administering network systems. Ideal candidates will have a strong technical background, with at least two years of relevant experience in an IT role.

Benefits

Profit Sharing

Continuous Improvement Incentives

Employee Recognition Programs

Qualifications

• 2+ years of experience in an IT role.
• Firm knowledge of PC troubleshooting (Win 10, Win 11).
• Experience with networking protocols (TCP/IP, DHCP, DNS).

Responsibilities

• Support incoming IT requests and troubleshoot issues.
• Install, configure, and test new workstations and software.
• Administer virtual and physical infrastructure across locations.

Skills

Problem Solving

Attention to Detail

Technical Aptitude

Multi-tasking

Tools

Ticketing Systems

Microsoft Office 365

Active Directory

Windows Server Administration

Networking

Hyper-V

PowerShell

Azure

AWS

Job description

Job Details

Description

About the Role:

We are looking for a passionate candidate who is a great problem solver to join our IT team. This position will work from the Richmond head office, and support all GLBC locations.

Compensation

The typical hiring range for this position is $54,000-62,000/year.

Who We Are

Established in 1982, Great Little Box Company is a family-owned and operated leading manufacturer of Labels, Corrugated Boxes & Displays, Folding Cartons, KBA, Digital Packaging, Protective Packaging, and the distribution of Shipping Supplies.

We take pride in our initiatives to make safety a priority. We demonstrate this with our structured in house training, providing personal protective equipment and our innovative and supportive culture.

At Great Little Box Company, we aim to create a workplace of belonging in which individual differences are recognized, appreciated, and respected. We strive to build and grow our team that fosters variety in backgrounds, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.

Core Responsibilities

• Provide support for incoming IT requests, analyze problems, and escalate issues when necessary
• Troubleshoot desktop, network, and printer hardware and software issues; resolve issues to the end user's satisfaction
• Troubleshoot LAN/WAN and connectivity issues
• Install, configure, and test all new workstations, peripheral equipment, and software
• New user onboarding and end user training
• Support, monitor, test, and troubleshoot the Windows, Office 365, business applications and VOIP
• Administer the virtual and physical infrastructure at all GLBC locations, including core network components such as server, printers, switches, firewalls, and WiFi infrastructure
  
  

Qualifications And Skills

• 2+ years of experience in an IT role
• Firm knowledge of PC, Win 10, and Win 11 troubleshooting and installation
• Experience with the following technologies is a requirement:
• Ticketing Systems
• Microsoft Office 365
• Active Directory
• Windows Server Administration
• Networking
• TCP/IP
• DHCP
• DNS
• Effective multi-tasking ability paired with a passion for the organization
• Attentiveness to details with a strong technical aptitude and enthusiasm
• Experience with the following technologies is an asset:
• Hyper-V and Hyper-V Clustering
• Microsoft Intune
• Backup Software
• Sophos endpoint Protection
• PowerShell scripting
• Azure or AWS
  

GLBC is fully committed to two things – our employees and our customers. We offer employee-based recognition and reward programs including profit sharing, continuous improvement incentives, and companywide performance goals. We emphasize teamwork but value individual contributions to the team. Come join our winning team. We’re passionate, energetic, and committed to providing excellence in packaging solutions.

Great Little Box Company is located at 11300 Twigg Place, Mitchell Island, Richmond, BC and is not in a transit-friendly area. Please take this into consideration when applying.

We wish to thank all applicants for their interest, however, only those under consideration will be contacted.