Help Desk Analyst - Senior

Raag Solutions; Edmonton; On-site; CAD 40,000 - 70,000; Full time

Job summary

A forward-thinking company is seeking a dedicated Application Help Desk Analyst to provide essential support to stakeholders. In this role, you will be responsible for resolving data discrepancies, utilizing Help Desk software to manage inquiries, and ensuring adherence to policies and procedures. This position offers an exciting opportunity to engage in various projects while developing and maintaining documentation. If you have a passion for technology and a knack for problem-solving, this could be the perfect fit for you.

Qualifications

• 4 years of experience in application support.
• Bachelor's degree in IT, CS, Math, or Engineering.

Responsibilities

• Provide application support to stakeholders and resolve data discrepancies.
• Utilize Help Desk software to log and categorize incoming calls.

Skills

Application Support

Help Desk Software

Data Analysis

Education

Bachelor Degree in IT

Bachelor Degree in Computer Science

Bachelor Degree in Mathematics

Bachelor Degree in Engineering

Tools

Help Desk Software

Job description

Work must be done from within Canada, due to network and data security issues.

4 years of experience
Bachelor Degree - IT, CS, Math or Engineering

Key responsibilities;
• The Application Help Desk Analyst provides application support to stakeholders.
• May be responsible and accountable for resolving data discrepancies related to student data within Stakeholder Registry (SHR).
• Utilizes Help Desk software to log all incoming calls into the appropriate categories, retrieve the correct response, and if required, forwards pending inquiries to the next level of expert support.
• Participate in related projects as required.
• Develop and maintain documentation as required.
• Ensures all Help Desk related policy, process and procedures are followed to track and monitor all incoming calls.