Guest Services Agent - Winter 2027

Tyax Wilderness Resort & Spa; Gold Bridge; Remote; CAD 38,000 - 58,000; Full time

Benefits offered by this job

Townhouse-style accommodation

Three meals per day in staff cafeteria

Gym access 24/7

Spa facilities use

Free ice skate / cross-country skiing

Discounts on branded outdoor clothing

Heli skiing experience

Employee travel planning support

Job summary

Tyax Wilderness Resort & Spa is seeking a Guest Services Agent to warmly welcome guests and manage reservations, front desk tasks, and related administrative duties at our remote lodge in British Columbia. You will act as the first impression and ensure guest needs are attended to during their stay.

The role covers reservations, check-ins/check-outs, payments, and coordinating with multiple departments to deliver exceptional experiences, including group heli-skiing events and local activity

Qualifications

• Post-Secondary diploma.
• 1-2 years of front desk or guest services experience.
• Experience with property management systems (PMS) and POS is an asset.
• Excellent communications, interpersonal, organizational and customer service skills.
• Flexible scheduling and ability to multitask.
• Willingness to live and work in a remote setting.
• Visa eligibility to work in Canada.

Responsibilities

• Handle reservations, front desk duties, and guest communications.
• Perform check-ins and check-outs; process payments.
• Assist with group arrivals, events, and informational speeches; event administration and setup.
• Coordinate local activities, spa bookings, and concierge services for guests.
• Maintain daily gift shop operations and inventory; communicate needs.
• Report maintenance, health and safety, security, or suspicious issues promptly.
• Conduct room inspections and support housekeeping coordination; assist with breakfast service when needed.

Skills

Excellent communication

Customer service

Team player

Attention to detail

Multitasking

Flexible scheduling

Education

Post-Secondary diploma

Tools

PMS

POS

Switchboard

MS Office / Google Docs

Job description

Work for one of Canada’s most unique destinations and check off a bucket list job. At Tyax Lodge we guide our guests through unparalleled winter and summer experiences. Immerse into a world class lodging experience and outdoor adventures, exploring seasonal or long-term employment opportunities with a family size company highly committed to putting its employees first. Join a team of professional individuals with a passion for providing exceptional guest experiences and an enthusiasm for outdoor recreation.WHAT’S IN IT FOR YOU:Subsidized, modern shared townhouse-style accommodation with beautiful mountain views.Complimentary transfers at the start and end of seasonThree meals per day served in employee cafeteriaEmployee use of our spa facilities and a 24-hour access to our full gym, based on availabilityFree use of our ice skates, cross-country skis and snow shoes.Discounts on branded outdoor clothing: Arcteryx, Icebreaker and moreAbility to experience Heli skiingBe part of a fun and welcoming diverse team from all over the worldPut money aside for your travel plans and at the same time experience the amazing Canadian wildernessAs a Guest Services Agent of Tyax Lodge & Heliskiing, you will be an ambassador for the company. You are our first impression to our guests and the face of the company, welcoming our guests and ensuring that their needs are attended to during their ensure stay. You will be expected to provide exemplary service to all guests at all times while maintaining and exceeding the service standards set by Tyax Lodge & Heliskiing. The dynamic role of a Guest Services Agent includes duties within reservations, all front desk matters, administrative tasks, and occasionally assisting other departments.POSITION HIGHLIGHTS:Exceed guest expectations by providing personalised, efficient and courteous guest serviceShow dedication to making every guest feel welcome in our surroundingsHandle all requests and complaints in a timely manner and appropriatelyWork closely with other departments to ensure a smooth operation through preparation and follow-upKeep immediate supervisor promptly and fully informed of all issues or unusual matters of significanceProvide in-depth knowledge of room locations, features, rates, packages, property offerings and activities in the areaAct as a point-of-contact person to all guests and staff inquiriesReservation duties include handling of phone calls, emails, and online reservations and inquiries, making/changing/cancellation of reservationsPerform check-ins, check-outsProcessing of payments and processing of night audit, ensuring accuracy of all guest foliosPerform group check-ins and informational speeches for helicopter group arrivals, weddings and events, assist with event administration and set-upEnsuring all waivers of liability are signed and filed under each guest’s profileAdministration of watercrafts and fat bike rentals and winter ski equipmentBooking of local activities for guests, spa treatments, and more, acting as our guest’s conciergeDaily gift shop operations: processing sales, restocking items as needed, communicating inventory needs to the supervisorReport all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to your immediate supervisorConduct room inspections of guest rooms before check-in and during the winter evening turndown servicePerform and assist with breakfast serving duties when neededEnsuring cleanliness in and around the workplaceOperate according to policies, procedures and quality standards established by the companyOther duties and projects as assigned by the Guest Services & Spa SupervisorQUALIFICATIONS & ATTRIBUTES:Post-Secondary diploma1-2 years of previous front desk or guest services experienceExperience in property management systems, POS and switchboard is an assetComfortable taking phone callsMust possess excellent communications, interpersonal, organizational and customer service skillsMust be a team player with friendly personality and excellent personal presentationResponsible and dependableMust have outstanding attention to detail and the ability to multitaskComputer literate in Microsoft Office programs or Google documentsMust be flexible in regards to scheduling and working shiftsMust be willing to live and work in a remote settingAdditional language skills are an assetVisa Requirements: Must be legally eligible to work in CanadaNote: Due to the nature of our business all members of the team may be required to take on additional responsibilities at times to ensure an exceptional guest experience.