Heavy Duty Field Service/Mobile Technician

Falcon; Ontario; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Heavy Duty Field Service Technician, where you'll leverage your mechanical expertise to perform repairs and diagnostics on specialized equipment. This role offers you the chance to work independently in diverse environments, ensuring customer satisfaction through timely and efficient service. With competitive salaries and a comprehensive benefits package, including RRSP matching and growth opportunities, this position is perfect for a self-motivated individual looking to advance their career in a supportive and dynamic setting. Embrace the opportunity to make a difference in the field while enjoying job security and flexibility.

Benefits

Competitive Salaries

Amazing Benefits Packages

RRSP Matching

Flexibility

Job Security

Growth Opportunities

100% Prescription Coverage

Paid Vacation in First Year

Opportunities for Training and Development

Apprenticeship Program Reimbursement

Qualifications

• 5+ years of experience in heavy equipment service and repair.
• Fully Qualified Heavy Equipment Journeyperson with Interprovincial Red Seal Ticket.

Responsibilities

• Perform mechanical repairs on specialized equipment on the road.
• Conduct diagnostics and repairs on complex electro-hydro-mechanical defects.

Skills

Mechanical Repairs

Electrical Knowledge

Hydraulic Systems

Safety Awareness

Communication Skills

Problem-Solving

Detail Orientation

Education

Interprovincial Red Seal Ticket

High School Diploma

Tools

Digital Diagnostic Tools (Paldiag)

Job description

Heavy Duty Field Service/Mobile Technician

Field Service/Mobile Technician (Ontario)

Why join the Falcon family?

• Extremely competitive salaries
• Amazing benefits packages
• RRSP matching
• Flexibility
• Job Security
• Growth opportunities

Job Duties & Responsibilities:

• Perform mechanical repairs on specialized equipment on the road.
• Help build and expand the Service Department by looking for opportunities to support new and existing Falcon Equipment in the Ontario region.
• Operate the service vehicle in a safe and efficient manner, obeying all traffic laws at all times and ensuring limited unit down-time by scheduling regular maintenance and servicing.
• Responsible for the safe storage of the service vehicle and its assets when not on the road.
• Perform remote and in-person diagnostics on a variety of complex electro-hydro-mechanical defects in heavy duty equipment utilizing digital diagnostic tools (Paldiag), and perform the most efficient and timely repairs, limiting customer equipment down-time.
• Perform incidental welding operations on equipment.
• Accurate and timely completion of service and warranty work orders, maintaining labor timecards daily without supervision.
• Repair cable/electrical/air-operated working attachments, winches, compressors, pumps, electric generators, etc.
• Perform post repair testing of equipment for proper performance.
• Adhere to all federal, provincial and company workplace safety policies, regulations and compliances.
• Communicate any unsafe conditions or accidents/injuries in a timely manner to the supervisor to facilitate prompt correction or reporting.
• Demonstrate continuous improvement to all field service operations, decrease equipment down-time, streamline work processes, and work cooperatively to provide quality seamless customer service.
• Keep detailed and accurate maintenance reports and documentation.
• Maintain a working knowledge of changes in technology and repair techniques – be able to attend all training sessions locally and inter-provincially.
• All other duties as assigned.

Qualifications:

• Self-starter and self-managing, able to consistently source and schedule work and be in the right place at the right time.
• Fully Qualified Heavy Equipment Journeyperson with Interprovincial Red Seal Ticket or equivalent.
• 5+ years of experience in the related field.
• Mechanically and electrically inclined – with a sound working knowledge of hydraulic systems.
• Impeccable safety awareness.
• Possess a valid driver’s license with a recent clean driver’s abstract.
• Proven abilities in reading and understanding hydraulic, pneumatic and electrical schematics.
• Ability to work independently and unsupervised in inclement weather and remote locations in a fast-paced environment. Able to travel for long periods and book own out of hours accommodation.
• Experience with service work orders and the ability to maintain customer transactions and technical stories related to maintenance/repair operations, with good attention to detail.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure to tight deadlines.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Must be fully computer literate.
• Weight handling of up to 80 lbs. required.

About the Benefits:

• Competitive wage rates
• 100% prescription coverage and paramedical coverage
• Long-term disability (LTD)
• Paid vacation available in the first year of employment
• RRSP/DPSP plan with matching contribution by the company
• Premiums if you hold a current occupational first aid ticket
• Opportunities for training and development
• Non-unionized environment
• Apprenticeship program reimbursed by the company

Falcon Equipment is an equal opportunity employer.

* We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada shall be contacted.