Heavy Duty Field Service / Mobile Technician

Falcon; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the heavy equipment sector is seeking a Heavy Duty Field Service / Mobile Technician in Ontario. The role involves performing mechanical repairs, diagnostics, and ensuring service vehicle maintenance. Ideal candidates will have a Red Seal Ticket and significant experience in the field, with a focus on safety and customer service.

Benefits

Competitive salaries

Comprehensive benefits packages

RRSP matching

Paid vacation in the first year

Opportunities for training and development

Qualifications

• 5+ years of experience in heavy equipment service.
• Fully qualified with a Red Seal Ticket.
• Ability to work independently in remote locations.

Responsibilities

• Perform mechanical repairs on specialized equipment.
• Conduct diagnostics and repairs on heavy duty equipment.
• Maintain detailed maintenance reports and documentation.

Skills

Mechanical skills

Electrical skills

Hydraulic systems knowledge

Safety awareness

Communication skills

Education

Heavy Equipment Journeyperson with Interprovincial Red Seal Ticket

Job description

Heavy Duty Field Service / Mobile Technician

Field Service / Mobile Technician (Ontario)

Why join the Falcon family?

• Extremely competitive salaries
• Amazing benefits packages
• RRSP matching
• Flexibility
• Job Security
• Growth opportunities

Job Duties & Responsibilities :

• Perform mechanical repairs on specialized equipment on the road.
• Help build and expand the Service Department by looking for opportunities to support new and existing Falcon Equipment in the Ontario region.
• Operate the service vehicle in a safe and efficient manner, obeying all traffic laws at all times and ensuring limited unit down-time by scheduling regular maintenance and servicing.
• Responsible for the safe storage of the service vehicle and its assets when not on the road.
• Perform remote and in-person diagnostics on a variety of complex electro-hydro-mechanical defects in heavy duty equipment utilizing digital diagnostic tools (Paldiag), and perform the most efficient and timely repairs, limiting customer equipment down-time.
• Perform incidental welding operations on equipment.
• Accurate and timely completion of service and warranty work orders, maintaining labor timecards daily without supervision.
• Repair cable / electrical / air-operated working attachments, winches, compressors, pumps, electric generators, etc.
• Perform post repair testing of equipment for proper performance.
• Adhere to all federal, provincial and company workplace safety policies, regulations and compliances.
• Communicate any unsafe conditions or accidents / injuries in a timely manner to the supervisor to facilitate prompt correction or reporting.
• Demonstrate continuous improvement to all field service operations, decrease equipment down-time, streamline work processes, and work cooperatively to provide quality seamless customer service.
• Keep detailed and accurate maintenance reports and documentation.
• Maintain a working knowledge of changes in technology and repair techniques – be able to attend all training sessions locally and inter-provincially.
• All other duties as assigned.

Qualifications :

• Self-starter and self-managing, able to consistently source and schedule work and be in the right place at the right time.
• Fully Qualified Heavy Equipment Journeyperson with Interprovincial Red Seal Ticket or equivalent.
• 5+ years of experience in the related field.
• Mechanically and electrically inclined – with a sound working knowledge of hydraulic systems.
• Impeccable safety awareness.
• Possess a valid driver’s license with a recent clean driver’s abstract.
• Proven abilities in reading and understanding hydraulic, pneumatic and electrical schematics.
• Ability to work independently and unsupervised in inclement weather and remote locations in a fast-paced environment. Able to travel for long periods and book own out of hours accommodation.
• Experience with service work orders and the ability to maintain customer transactions and technical stories related to maintenance / repair operations, with good attention to detail.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure to tight deadlines.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Must be fully computer literate.
• Weight handling of up to 80 lbs. required.

About the Benefits :

• Competitive wage rates
• 100% prescription coverage and paramedical coverage
• Long-term disability (LTD)
• Paid vacation available in the first year of employment
• RRSP / DPSP plan with matching contribution by the company
• Premiums if you hold a current occupational first aid ticket
• Opportunities for training and development
• Non-unionized environment
• Apprenticeship program reimbursed by the company

Falcon Equipment is an equal opportunity employer.

• We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada shall be contacted.