Client Service Administrator - Prince George, BC.

HearingLife Canada Ltd.; Prince George; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive compensation package

Paid time off with vacation and well‑n

RRSP matching

Health & dental

Training and development

Discounts through perks programs

Job summary

HearingLife Canada is hiring a Client Service Administrator in Prince George, BC. This part-time role focuses on delivering exceptional front-line service, greeting clients, handling inquiries, and supporting clinic operations.

You will coordinate appointments, maintain client files, assist clinicians, and help manage inventory and insurance tasks. The ideal candidate has at least 2 years in customer service and strong organizational skills.

Qualifications

• At least 2 years of customer service experience.
• Strong organizational skills and ability to manage multiple priorities.
• Experience in Microsoft Excel.

Responsibilities

• Serve as first point of contact for clients, greeting and assisting them with inquiries.
• Schedule and coordinate clinician appointments and follow-ups.
• Keep the clinic tidy and ensure supplies are stocked and ready.
• Support clinicians with client files, stock orders, and basic hearing aid maintenance.
• Process payments, insurance claims, and inventory as part of clinic operations.

Skills

Customer service

Organizational skills

Multitasking

Tools

Microsoft Excel

Job description

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Client Service Administrator - Prince George, BC.

About HearingLife Canada:

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”

Client Service Administrator:

Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you!

Please note this is a part-time position. The typical work week consists of working Wednesday to Friday, from 8:30 AM to 4:30 PM.

How You’ll Make An Impact:

As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable.

• Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.


• Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.


• Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready.


• Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions.


• Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.

What You Bring:

• At least 2 years of customer service experience


• Strong organizational skills and ability to manage multiple priorities


• Experience in Microsoft excel

What We Offer:

• Competitive compensation package


• Generous paid time off including vacation and wellness days


• RRSP Matching


• Healthcare and Dental for yourself and dependents


• Access to ongoing training and development


• Corporate discounts through perkopolis and discounted rates to GoodLife Fitness

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

About Hearing Life

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.
Across Canada, HearingLife consists of over 300 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, “To help more people hear better.”

Accommodation

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.