Healthcare Operations Dispatch - Shift Lead

Paladin Security; Calgary; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation

Overnight Schedule

Job summary

Paladin Security is seeking a Healthcare Operations Centre Shift Lead for an overnight, full-time role in Calgary. The position coordinates staffing, handles dispatch duties, and supports daily operations to ensure healthcare portfolios are properly staffed.

You will work with Security Officers, Site Supervisors, and management, lead the Operations Centre in the supervisor's absence, and ensure adherence to contractual obligations. Compensation includes benefits and a 2-2-3 overnight schedule.

Qualifications

• High School Diploma or equivalent; post-secondary education is an asset.
• Strong judgment, decision-making, and problem-solving skills.
• Excellent written and verbal communication skills in English, with the ability to communicate effectively with a diverse workforce.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong organizational, time management, and multitasking skills.
• Ability to work efficiently in a deadline-driven environment.
• Detail-oriented, self-motivated, dependable, and able to work independently and as part of a team.

Responsibilities

• Coordinate staffing and fill cancellations and open shifts to ensure contractual coverage requirements are met.
• Perform regular Healthcare Operations Centre Dispatcher duties.
• Support daily operations by working with Security Officers, Site Supervisors, Client Service Managers, the Protective Services Control Centre, and Senior Management.
• Lead the Operations Centre in the absence of the supervisor.
• Monitor daily call-out expectations and help ensure operational procedures are followed.
• Support scheduling, billing, and payroll accuracy using Paladin's TEAM software.
• Review site rosters, code missed coverage, and help ensure accurate weekly billing.
• Coordinate hotel bookings and maintain the hotel booking calendar as required.
• Assist with training new Healthcare Operations Centre Dispatchers.
• Respond to emails and operational requests in a timely and professional manner.
• Communicate shift incidents to the supervisor and manager through appropriate reporting.
• Promote a positive, professional, and collaborative team environment.
• Develop and maintain knowledge of contractual obligations for assigned healthcare portfolios.
• Perform other duties as required.

Skills

Staffing coordination

Dispatcher operations

Communication

Team leadership

Time management

Independent & collaborative work

Education

High School Diploma or GED

Post-secondary education (asset)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

TEAM software

Job description

Overview

Paladin Security is Hiring a Healthcare Operations Centre Shift Lead!

Pay: $22.00/hour Position Type: Full Time Schedule: 2-2-3 Rotation Shift Hours: 6:00 PM - 6:00 AM

Join Paladin Security

Are you an experienced Healthcare Operations Centre Dispatcher looking to take the next step in your career? Paladin Security is seeking a reliable, organized, and proactive Healthcare Operations Centre Shift Lead to support daily operations and help ensure our healthcare security teams are properly staffed.

Key Responsibilities

• Coordinate staffing and fill cancellations and open shifts to ensure contractual coverage requirements are met.
• Perform regular Healthcare Operations Centre Dispatcher duties.
• Support daily operations by working with Security Officers, Site Supervisors, Client Service Managers, the Protective Services Control Centre, and Senior Management.
• Lead the Operations Centre in the absence of the supervisor.
• Monitor daily call-out expectations and help ensure operational procedures are followed.
• Support scheduling, billing, and payroll accuracy using Paladin's TEAM software.
• Review site rosters, code missed coverage, and help ensure accurate weekly billing.
• Coordinate hotel bookings and maintain the hotel booking calendar as required.
• Assist with training new Healthcare Operations Centre Dispatchers.
• Respond to emails and operational requests in a timely and professional manner.
• Communicate shift incidents to the supervisor and manager through appropriate reporting.
• Promote a positive, professional, and collaborative team environment.
• Develop and maintain knowledge of contractual obligations for assigned healthcare portfolios.
• Perform other duties as required.

Required Qualifications

• High School Diploma or equivalent; post-secondary education is an asset.
• Strong judgment, decision-making, and problem-solving skills.
• Excellent written and verbal communication skills in English, with the ability to communicate effectively with a diverse workforce.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong organizational, time management, and multitasking skills.
• Ability to work efficiently in a deadline-driven environment.
• Detail-oriented, self-motivated, dependable, and able to work independently and as part of a team.
• Ability to learn new software and adapt to changing operational needs.
• Friendly, approachable, and professional communication style.

Nice to Have

• Previous leadership or shift lead experience.
• Experience with scheduling, workforce management, billing, or payroll systems.
• Post-secondary education.

Why Join Our Team?

• Great Place To Work Certified 2026
• Competitive pay of $22.00/hour.
• Full time overnight schedule with a 2-2-3 rotation.
• Opportunities to develop leadership and operational skills.
• Comprehensive training and ongoing support.
• Opportunities for career growth within Paladin Security.

Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE!

If you require accommodation during any stage of the recruitment process, Paladin Security will work with you to meet your needs.

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Paid Vacation

Paladin Security is the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

This job reports to the Healthcare Operations Center Supervisor

This is a Full-Time position 1800 - 0600.

Number of Openings for this position: 1