Healthcare Office Administrator & Patient Experience Lead

Get Well Family Health Team; Canada; On-site; Full time

Benefits offered by this job

On-site parking

Extended health care

Dental care

Job summary

A healthcare service provider in Canada is seeking a dedicated team member to explain health services and offer administrative support in a medical environment. Ideal candidates will have strong communication skills, a background in life sciences or health, and proficiency in both English and an additional language. This full-time/part-time role includes various shifts, emphasizing multitasking and efficiency while maintaining patient confidentiality and satisfaction. Candidates will benefit from opportunities for growth in mental health services.

Qualifications

• Eligible to legally work in Ontario.
• Strong interest in mental health and rehabilitation health services.
• Previous experience in a medical practice environment is preferred.

Responsibilities

• Explain health services and products to clients confidently.
• Greet and register clients seeking medical attention.
• Maintain accurate and confidential patient records.

Skills

Strong communication skills

Organizational skills

Multitasking ability

Proficiency in a second language

Education

High school graduate; post-secondary education in life science or health related field

Diploma in medical office assistant preferred

Tools

Oscar EMR

AI tools

Windows

Google Apps

Job description

Full Time/Part Time: Possible shifts include Mon-Fri 9-5 pm, 10-6 pm or 12-8 pm, and one weekend day 9-2 pm

Job Summary

• Explain various health services and products to patients/clients in a confident and reassuring manner.
• Guide and introduce patients to receive health team services based on medical and preventative needs.
• Provide an excellent client service experience while offering reception, administrative, and assistance to the interprofessional team and patients in a caring, compassionate, tactful, confidential, efficient and supportive manner.
• Administrative support and service explanation for primary health care, mental health and rehabilitation health practitioners and patients.
• Solicit constructive feedback from patients and clients.
• Take on additional initiatives that contribute to the growth of the health team.

Duties and Responsibilities

• Understand all health services and products the health team offers. Be able to knowledgeably present, educate, and promote products and services to clients.
• Greet and register clients seeking medical attention in person, telephone, or online, including booking and retrieving patient charts according to established policies and procedures.
• Perform various medical office administrative tasks such as faxing, scanning, ordering, documenting, working with AI tools, and stocking.
• Adhere to privacy, confidentiality, and infection control policies.
• Maintain accurate and confidential patient records in the EMR system.
• Prepare billings, invoices, receive and process payments for OHIP, WSIB, non-OHIP and other third parties as required and according to established policies and procedures.
• Reconcile accounts payable/receivables, and produce summaries, day sheets, and financial statements on a regular and timely basis.
• Assist in minor procedures.
• Keep the health team centre clean and tidy daily. Weekly light cleaning and inventory stocking.

Education and Qualifications

• Eligible to legally work in Ontario.
• High school graduate; post-secondary education in university/college in life science or health related field or marketing; or a diploma in medical office assistant preferred.
• Understand and appropriate use of medical terminology.
• Strong communication, promotion, education, and presentation skills
• Previous experience in a medical practice environment is preferred.
• Knowledge and ability to navigate the healthcare system for clients seeking care in a primary care setting.
• Strong interest in mental health and rehabilitation health services.
• Background or knowledge in the field of psychology/counselling an asset.
• Ability to multitask, be organized, be meticulous, and be able to work in a fast paced environment with precision, efficiency and speed.
• Proficiency in computer skills (desktop, and mobile devices; Windows, word processing, spreadsheets, Google Apps, typing, scanning, email, chat, web interfaces, mobile apps, mail merge and the use of AI tools).
• Typing skill: Minimum 40 words per minute, 200 characters per minute.
• Proficiency in a second language such as Mandarin, Cantonese, Korean, Farsi, Tagalog, and Spanish is a strong asset.
• Previous experience with Oscar EMR is an asset.
• Knowledge and understanding of electronic/computer privacy and security issues.
• Knowledge of OHIP, WSIB, IFH, extended health insurance and other third party billings is an asset.
• Dental care
• Extended health care
• On-site parking

Contact: Please email a cover letter, resume, and references to careers(at)gwfht.ca

We will receive applications and contact you further for an interview if you meet preliminary requirements. Thank you for your interest!