Account Manager

GreenShield; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Discretionary bonus

Health and dental coverage

Retirement savings plan

Paid time off

Mental health support

Job summary

GreenShield is a proudly Canadian, national non-profit health care and insurance organization. It delivers insurance, administers benefits, and pays claims while providing mental health, pharmacy, telemedicine, and chronic disease management services.

The Account Executive/Manager role focuses on nurturing partnerships, growing a block of business, and meeting revenue targets within GreenShield Administration and related lines of business.

Qualifications

• Minimum five years' experience as an Account Executive or Account Manager in health benefits or related sector.
• Proven ability to manage and grow a block of business.
• Strong communication and organizational skills.

Responsibilities

• Develop long‑term relationships with partners and proactively address business needs.
• Ensure SLA delivery by coordinating with cross‑functional teams.
• Monitor contractual requirements and fulfill obligations.
• Achieve revenue and margin targets for designated accounts and drive integrated sales.
• Resolve issues and escalate where needed, keeping clients informed.

Skills

Account management

Customer service

Communication

Time management

Education

Business degree or diploma

Job description

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential. Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All. At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

This is a vital role that develops, manages and nurtures relationships with partners leveraging GreenShield Administration’s claims adjudication capabilities by:

• Developing key long‑term relationships with our partners and being proactive to ensure we support their immediate and future business needs.
• Delivering upon our service level agreements by working with other business areas to make sure client commitments are met.
• Monitoring contractual requirements and the delivery of contractual commitments.
• Being responsible for achievement of revenue and margin targets of assigned block of business, as well as targets for integrated sales within GreenShield Administration and other GreenShield lines of business.
• Managing issues through to resolution.
• Supporting the development of strategies to deliver client‑focused solutions.
• Engaging the GreenShield Administration team and shared service partners in the delivery of solutions.
• Managing and appropriately escalating emerging service challenges and deliverables.
• Participate in the transition and implementation of new clients.
• Build relationships with other business areas contributing to the success of GreenShield Administration. Demonstrate a team first attitude and relationship building skills within, and outside, the company.
• Support enterprise‑wide Business Development efforts including RFI/RFP response initiatives for new business opportunities.
• Complete annual Account Management Plans for designated accounts and support client specific strategies with the team and their execution.
• In collaboration with the Business Development and Product teams, participate in the development of strategies to sell additional services and products to meet our partners on‑going and evolving needs.
• Assist with the negotiations, renewals and amendments of contractual agreements to reflect changes in the delivery of our services and financial arrangements.
• Attend and represent GreenShield Administration in different corporate and industry events and conferences.

WHO WE'RE LOOKING FOR

• Minimum of five years' experience as an Account Executive or Account Manager, working with third‑party payors, TPAs, and/or advisors in the health benefits or a related sector.
• Post secondary degree or diploma in Business, Commerce or a related discipline.
• Knowledge and experience with benefits administration, health and dental claims processing and group insurance.
• Proven success in managing and growing a block of business.
• Extensive customer service experience.
• Extensive knowledge of the provincial health benefit landscape.
• Clear and effective written and oral communication skills and the ability to communicate and present at all levels of an organization.
• Superior organizational and time management skills. Flexibility, adaptability, and the ability to prioritize tasks and set objectives.
• Proven analytical and problem‑solving skills.
• Results focused, highly motivated, and exhibits determination and initiative to surpass objectives.
• Strong computer skills including Microsoft Office software applications.
• Valid driver's license required.
• Ability to travel within Canada.

NICE TO HAVE

• Bilingual – English and French
• GBA/CEBS or similar industry designations

WHAT WE OFFER

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.

(if eligible - add this) Additional compensation: Eligible for a discretionary target bonus.

Total rewards: Health and dental coverage, retirement savings, paid time off and well‑being support (up to $10,000 per year for mental health).

Posting disclosures: This is for a new vacancy.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially. Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification). AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.