BILINGUAL PART TIME COMPUTER OPERATOR CONTINENTAL SHIFTS - ONSITE

Green Shield Canada (GSC); Windsor; On-site; CAD 82,582,000 - 94,386,000; Full time

Benefits offered by this job

Health and dental coverage

Retirement savings

Paid time off

Well-being support (up to $10,000 per年

Job summary

Green Shield Canada is seeking an IT Operations professional to support computer operations and Level 1 Help Desk services on site in Windsor, Ontario. You will monitor processes, assist with incidents, and maintain documentation while providing reliable customer service.

Applicants should have a post-secondary IT qualification, be eligible for Reliability Status clearance, and demonstrate strong problem solving, communication, and multitasking abilities in a collaborative, on-site environment.

Qualifications

• Post-secondary degree or diploma in Information Technology or equivalent.
• Reliability Status security clearance required for eligibility.
• Excellent verbal and written communication skills.
• Ability to work independently, manage multiple tasks and meet delivery commitments.
• Proven problem solving skills.
• Customer service oriented.

Responsibilities

• Execute a variety of computer-based commands, batch processes and programs according to a pre-defined schedule or as directed.
• Operate peripheral devices and participate in maintenance of equipment.
• Monitor the status of processes and initiate action when incidents occur.
• Participate in Level 1 Help Desk support for internal staff and external customers.
• Escalate incidents to other support staff as required.
• Update documentation related to computer operations.
• Control access to the control room and resources.
• Lift and transport heavy objects as needed.
• Perform other tasks as assigned.

Skills

Customer service

Verbal communication

Written communication

Independent worker

Multitasking

Problem solving

Education

Post-secondary degree or diploma in Information Technology or equivalent

Reliability Status security clearance

Job description

WHO WE ARE

GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 - across mental health, essential medicines,and chronic disease management - through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

• Execute a variety of computer-based commands, batch processes and programs according to a pre-defined schedule or as directed. These activities include such things as running data backups and launching business applications.
• Operate peripheral devices such as printers and storage devices as required. Participate in the maintenance of peripheral equipment.
• Monitor the status of processes, programs, peripheral devices and other infrastructure components. Initiate appropriate action when incidents occur. Participate in the resolution of incidents.
• Participate in Level 1 Help Desk support activities for internal Green Shield staff and external customers / stakeholders.
• Escalate incidents to other support staff as required.
• Participate in the updating of a variety of documentation related to computer operations.
• Control access to the control room, raised floor and other resources as required.
• Lift and transport some heavy objects such as boxes of paper and supplies.
• Perform other tasks as assigned.

WHO WE'RE LOOKING FOR

• Post-secondary degree or diploma in Information Technology or equivalent
• This role will have exposure to Protected B data as per Public Service and Procurement Canada requirements. The successful candidate must undergo a mandatory background verification and obtain, as well as maintain, a valid
• Reliability Status security clearance to be eligible for this position.
• At least 2 years of computer operations experience.
• Customer service oriented
• Ability to work independently, manage multiple tasks and meet delivery commitments while maintaining accuracy.
• Proven problem solving skills
• Excellent verbal and written communication skills.
  

TRAINING PERIOD:

The training period for this position is 60 calendar days.
Salary range for this position is in accordance with Article 22 of the Collective Agreement. In addition, all compensated hours are paid a 20% shift premium.
This position is posted in accordance with Article 13 of the Collective Bargaining Agreement.

WHAT WE OFFER

Base Salary: CAD $28.82 - 32.94

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model:on-site

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takeso create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.