Health & Safety Consultant

Details of the Role:

JOB TITLE: Health & Safety Consultant

POSITION OPENINGS: 1 (Existing Position)

STATUS: Permanent, Full Time

LOCATION: Home Office Based. Candidates must live within 25km of Thunder Bay, Sault Ste Marie, Timmins or North Bay. Candidates maintain a private and safe workspace, and have a high-quality internet connection.

HOURS OF WORK: 35 hours/week

About Us

Workplace Safety & Prevention Services (WSPS) is a not-for-profit organization committed to protecting Ontario’s workers and businesses. It serves more than 174,000 member firms and 4.2 million workers across the agricultural, manufacturing and service sectors. A proud partner in the province’s occupational health and safety system and a trusted safety advisor since 1917, WSPS has a rich history of making workplaces safer.

Our focus on healthy workplaces extends to our own safety culture. We’re committed to helping our employees thrive in a remote first work environment and are proud to be certified as a 2024 Great Place to Work.

Role

Reporting to the Manager, Northern Region, the Health and Safety Consultant role is responsible for providing health & safety services and solutions (both virtually and in person) to customers. The Consultant works within a team to ensure annual goals and objectives associated with the WSPS Strategy are accomplished. The core accountability for the Consultant is ensuring customer engagement and high quality service delivery are provided, on time and within budget, resulting in high customer satisfaction.

Key Responsibilities

Note: Percentages refer to approximate % of time spent on each area, over the course of a given year

1. DELIVER SOLUTIONS TO CUSTOMERS/CONDUCT BILLABLE SERVICES TO CUSTOMERS (50%)

1. Collaborate with WSPS team members to ensure projects are effectively executed, meeting identified customer needs and ensuring a high degree of customer satisfaction and retention
2. Accountable for the delivery of solutions (both in person and virtually) to customers maintaining quality standards, project timelines and budget
3. Stays in constant communication with the customers to ensure a successful implementation of the project
4. Support the Health and Safety Excellence program, as directed
5. Promotes the benefits of implementing health and safety initiatives while working at customer sites and/or virtually, actively looking for opportunities to expand the service offering to the customer
6. Identifies opportunities for follow-up with the customer
7. Utilizes established internal delivery processes to support the customer with the implementation of health and safety solutions based on customer business needs and existing organizational processes and structure
8. Assess client needs and work diplomatically within political framework of unionized and non-unionized workplaces and liaise with various stakeholders (e.g. MLTSD, senior management, supervisors, workers) to assist customers in complying with legislations, standards and best practices
9. Proactively responds to customer information requests promptly and accurately, acting as a resource or gateway for information and service
10. Updates customer plans with new customer information on a regular basis
11. Provides on-site and public training and facilitation services to customers to increase workplace health and safety awareness, using established WSPS training standards and materials
12. Provides gap assessment, audit, hazard risk assessments and program development support to customers

2. RELATIONSHIP-BUILDING (30%)

1. Acts as the first point of contact for early-stage consulting and provide insight into health and safety improvements required for the business
2. Prepares and presents effective proposals to new and existing customers to deliver business/health and safety solutions
3. Using project coordination/management techniques, assists in delivering services and the completion of assigned projects
4. Nurtures, develops and maintains relationships with assigned customers while delivering services
5. Promotes WSPS at key events/speaking engagements and trade shows and effectively serves as a “brand” ambassador in the market
6. Meets regularly with Manager, North Region to review customer plans and ensure the successful planning, implementation and delivery of seamless high quality customer solutions
7. Follows up regularly with customers to ensure ongoing satisfaction
8. Internally acts a Subject Matter Expert (SME) as assigned to projects or teams and provides current health & safety expertise and advice on all WSPS solution offerings including products, services and programs, as assigned

3. INTERNAL TRANSITION SUPPORT AND ADMINISTRATION (20%)

1. Executes delivery of customer solutions as per agreement/contract
2. Identifies and flags potential project risks and proactively identifies solutions to mitigate risks
3. Informs and enlists support from Manager North Region when appropriate
4. Leverage internal resources such as Technical Consulting team and hygiene peers to provide customer service as needed.
5. Follows Engagement Standard and Consulting Standards in relation to deliverables using approved templates.
6. Maintains records of all activities on the Customer Relationship Management (CRM) system on a regular basis and submits reports as required. Utilizes internal processes and tools regularly including: CRM, Microsoft outlook calendar, Business Portal, etc.
7. Responds to internal and external inquiries to meet organizational service standards
8. Provides input on continuous improvement of WSPS’ services
9. Applies time and priority management techniques to effectively address administrative demands (reports, e-mail, weekly time sheets, monthly expenses, organizational initiatives)
10. Maintains home office files, materials, equipment, and office environment
11. Ensures the proper and secure storage of information and documentation.
12. Tracks metrics for assigned accounts (e.g. customer progression, cycle time, customer satisfaction)
13. Keeps abreast of H&S knowledge and best practices related to the sectors and industries we serve. Communicates potential new opportunities including new products and services for customers, to the manager
14. Other duties as assigned

4. CONTRIBUTES TO A HEALTHY AND SAFE WORK ENVIRONMENT (at all times)

1. Complies with all Health and Safety policies, procedures and company rules established in WSPS Occupational Health and Safety Management System (OHSMS).
2. Contributes to promoting a healthy, safe, and respectful culture
3. Complies with the Occupational Health and Safety Act and regulations

Skills and Experience

Minimum

1. Certificate or Diploma in Occupational Health & Safety or related discipline from a Community College and/or equivalent combination of education and experience.
2. Current Health and Safety Designation such as Canadian Registered Safety Professional (CRSP) or Canadian Registered Safety Technician (CRST) Designation or working toward designation
3. 3-5 years related industry experience
4. Knowledge of Health and Safety legislation and technical standards
5. Technical qualifications conducting audits and hazard risk assessments and report writing
6. Knowledge of Adult learning principles
7. Facilitation/Instruction skills in various settings and levels of employees/management
8. Ability to work in a team environment
9. Excellent oral and written skills
10. Computer skills
11. General knowledge of audit principles

Preferred

1. Degree in Occupational Health and Safety, or a Certificate/Diploma in Occupational Health and Safety with equivalent experience
2. 5+ years of relevant experience in the field of Health & Safety
3. Experience working with the Occupational Health and Safety Act of Ontario and knowledge of Canada Labour Code Part II

Additional Requirements

1. Candidates are required to reside within 25km of Thunder Bay, Sault Ste Marie, Timmins or North Bay, maintain a private and safe workspace, and have a high-quality internet connection.
2. Valid Driver’s License
3. Access to a vehicle that meets minimum MTO safety standards and ability to travel
4. Applicants will be required to provide an original criminal background check at their own expense prior to commencing work with WSPS. The criminal record check document must have been issued no more than 30 days prior to first day of employment.
5. An all-employee meeting (Staff Days or equivalent) will be organized annually. All employees are required to attend the annual meeting in person. Occasional team meetings may be required in person.

Application Information

Deadline for Application: May 20, 2025 by 4:00pm ET

To Apply: Visit our Employment Opportunities page and click Start Application to apply!

*Please note, all applicants must apply through our Applicant Tracking System*

Feel like you have some of the requirements but not all? We welcome applications from all candidates including those whose knowledge, skills and experiences have been developed through alternative pathways from the requirements listed.

We believe that diverse backgrounds and unique perspectives make us stronger. Workplace Safety & Prevention Services (WSPS) is committed to being an equal opportunity employer, creating an inclusive work environment and encouraging employees to be their most authentic self.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Workplace Safety & Prevention Services (WSPS) will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

We thank all those that apply, however, only those selected for further consideration will be contacted.