Health Information Management (HIM) Technician

St. Joseph; Hamilton; On-site; CAD 41,000 - 44,000; Part time

Job summary

St. Joseph Health System is seeking a Health Information Management professional for part-time, on-site work at Charlton Campus in Hamilton.

The role focuses on chart analysis, indexing, and ensuring data integrity within electronic medical records using Epic and related tools. Responsibilities include handling disclosures, information queries, and coordinating with clinics and staff under strict deadlines.

Qualifications

• Successful completion of a 2-year Office Administration College Diploma from an accredited school or Health Information Management required.
• Medical Terminology 1 and 2 required.
• CHIMA Certification in progress or completed preferred.
• 1-2 years HIM related experience preferred.
• Must have experience working with Electronic Medical Record (EMR)/Clinical Information systems preferably Epic system.
• Must have experience and skill using MS Office suite - with intermediate skill level for MS Word and MS Excel.
• Must have intermediate skill for spelling medical spelling and medical terminology.
• Customer service skills conflict resolution excellent communication skills needed to work with public and internal clients including physicians and registered health professionals.

Responsibilities

• Conducts chart analysis of system and non-system generated documentation including intake/ processing quality review preparation and indexing of non-system generated and scanned chart documentation in electronic Legal Medical Record (eLMR).
• Provides routine compliance monitoring and supports policy compliance with applicable acts and hospital bylaws using Epic system workqueues.
• Provides information regarding Dragon Medical One to end users and escalates issues as needed.
• Processes requests for disclosure in accordance with PHIPA or SJHH procedures using Epic system modalities.
• Responds to queries in person by phone mail and electronic communications and assists patients staff and the public with HIM services.
• Manages inbound/outbound communications related to HIM including fax and electronic communications and supports provider registry updates as appropriate.
• All other duties as assigned.

Skills

EMR experience

Medical terminology

MS Word

MS Excel

Communication skills

Customer service

Workload management

Attention to detail

Education

2-year Office Administration College Diploma

Health Information Management

Tools

Epic system

Dragon Medical One

MS Office Suite

Job description

Position DetailsJob Number:JR01849Department:Health Records CharltonThis position may be scheduled at any of the following sites:Charlton Campus (Hamilton Downtown)Job Type:Regular, Part timeContract Duration: (If applicable)0 monthsNumber of Positions:1Union:CUPE Local 786Hourly Rate (Min / Max):$29.52 - $32.08ScheduleWork Days:Monday to SundayTime of Day:DaysShift:Hours - 7.5Shift Start: (If applicable)AM 09:00Reason for Posting:Posting is for a role with an existing vacancyApplication DatesOpening Date:2026-09-08Closing Date:2026-09-15Job DescriptionPosition Summary:Health Information Management (HIM) operational work requires more HIM knowledge and ability to effectively utilize software and applications to support HIM input workflows (quality PHA/PHIPA/Bylaw compliance/enforcement analysis internal and external electronic documentation review and indexing data integrity) and HIM output workflows (Disclosure Registration Data Integrity Providing Information and Intake for Patients/Public engaging HIM services)Qualifications:• Successful completion of a 2-year Office Administration College Diploma from an accredited school or Health Information Management required• Medical Terminology 1 and 2 required• CHIMA Certification in progress or completed preferred• 1-2 years HIM related experience preferred• Must have experience working with Electronic Medical Record (EMR)/Clinical Information systems preferably Epic system• Must have experience and skill using MS Office suite - with intermediate skill level for MS Word and MS Excel• Must have intermediate skill for spelling medical spelling and medical terminology• Customer service skills conflict resolution excellent communication skills needed to work with public and internal clients including physicians and registered health professionals• Must be confident and comfortable managing workload independently may escalate complex or difficult issues• Excellent discretion flexibility attention to detail to ensure high level of accuracy and data integrity as well as compliance with legal and policy requirements• Must work under urgent deadlines and be able to prioritize• Excellent work performance and attendance record is essential.Responsibilities:• Conducts chart analysis of system and non-system generated documentation including intake/ processing quality review preparation and indexing of non-system generated and scanned chart documentation in electronic Legal Medical Record (eLMR) as well as on-site retention and provision of support and guidance to clinics and clinical staff tasked with point of service scanning duties.• Using Epic system electronic tools and workqueues provides routine compliance monitoring and supports policy compliance with Public Hospitals Act Personal Health Information Protection Act Mental Health Act Hospital Bylaws and Rules and Regulations provisions re: chart completion/deficiency management chart accuracy documentation quality and integrity escalating issues to the HIM Administrator Analysts or Manager as required.• Provides general information regarding Dragon Medical One (DMO) to end users escalating end user specific issues to HIM Administrator as required .• Processes requests for disclosure in accordance with PHIPA or SJHH routine disclosure procedures using Epic system Release of Information modalities• Provides general information regarding HIM services and processes to patients staff and members of the public responding to queries in person by phone mail and electronic communications• Manages inbound and outbound communications related to HIM and report distribution including fax and electronic communication and monitors for misdirected or failed communications reporting miscommunications to the Privacy Office and HIM Manager for provider registry updates as appropriate• All other duties as assignedSt. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values .We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).