Clerical Support Associate, Emergency Department, Part time

Humber River Health; Toronto; On-site; CAD 41,000 - 43,000; Part time

Job summary

Humber River Health is seeking a Clerical Support Associate to work with our Emergency Department on a part-time basis. Duties include patient registration and discharge, maintaining records, order entry, and statistics, with the potential for day/evening/night shifts and weekend work at the Willson Site.

Responsibilities also include customer service, scheduling, answering inquiries, and coordinating with bed allocation and other departments.

Qualifications

• High school education or equivalent.
• Completion of a Community College Medical Secretary Diploma is an asset.
• Completion of a medical terminology course preferred.
• Minimum 1 year of full-time equivalent recent clerical experience, preferably in healthcare.
• Recent Emergency registration experience preferred, including EDM.
• Good keyboarding skills (min 40 WPM).
• Computer proficiency including MS Office.
• Strong interpersonal and written/oral communication skills.
• MEDITECH experience is an asset.
• Ability to work independently in a team and manage varying workload.

Responsibilities

• Provide clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics.
• Deliver customer service such as scheduling appointments, answering inquiries, and greeting patients and visitors.
• Coordinate with bed allocation and other departments to arrange patient placement.
• Communicate with other departments and service areas to ensure smooth operations.

Skills

Typing 40 WPM

Interpersonal skills

Customer service

Communication skills

Education

High school diploma

Medical Secretary Diploma

Medical terminology course

Tools

MS Office

MEDITECH (asset)

Job description

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America's first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queens University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we're not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Right now we are looking for a Clerical Support Associate to work with our Emergency Department.

Employment Status: Part Time Hours of Work: 8 hour days/evenings/nights and continuous weekend work Location: Humber River Health, Willson Site Labour Group: Teamsters Clerical Reporting Relationship: Manager, Emergency Department Hourly Rate : $29.966 - $31.016

Position Responsibilities

• Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics.
• Responsible for customer service including scheduling appointments, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner.
• Communicates with bed allocation and other departments to arrange patient placement.
• Communicates with other departments and service areas

Qualifications

• High school graduate or equivalent.
• Completion of a Community College Medical Secretary Diploma an asset.
• Completion of a medical terminology course preferred.
• Minimum 1 year full time equivalent recent clerical experience required, preferably in a health care setting.
• Recent Emergency registration experience preferred, including EDM.
• Good keyboarding skills, with minimum typing speed of 40 WPM.
• Computer proficiency including Microsoft Office Suite.
• Strong interpersonal skills, both oral and written
• MEDITECH computer experience an asset
• Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations
• Ability to work independently with minimal supervision in a team environment
• Knowledge of a second language an asset
• Demonstrated customer service skills.
• Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.
• Excellent attendance and discipline free record required.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do - and to address systemic barriers - we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.