Health Care Receptionist

Indigenous; North Bay; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading organization is seeking a Health Care Receptionist to provide administrative support in a health care office. The role requires excellent customer service skills and the ability to manage confidential information. The ideal candidate will have a diploma in Medical Office Administration or extensive experience in a health care setting. This is a permanent full-time position based in North Bay, Ontario.

Qualifications

• Experience in office administration and health care setting.
• Fluent in Ojibway or Cree language is an asset.

Responsibilities

• Assist in the delivery of administrative and clerical support.
• Manage confidential and time-sensitive material.

Skills

Customer Service

Organizational Skills

Communication Skills

Time Management

Interpersonal Skills

Problem Solving

Education

Post-secondary diploma in Medical Office Administration

Five years of relevant work experience

Tools

Microsoft Office

Job description

Health Care Receptionist

Permanent Full-Time (37.5 hours/week) – Comp # 2025-05-12

Under the direction of the Executive Director of the North Bay Indigenous Hub (NBIH), this position will be responsible to assist in the delivery of administrative and clerical support by ensuring efficient operation of the health care office through a variety of tasks related to organization and communication and is responsible to manage confidential and time sensitive material. The successful candidate must have experience with customer services, patient bookings, managing confidential and time sensitive material, a keen awareness of resources, adherence to policy and practice and support the implementation of NBIH service delivery model.

QUALIFICATIONS:

• Post-secondary diploma in Medical Office Administration and a minimum of one year of experience in office administration; or
• A minimum of five (5) years of recent and relevant work experience in a health care office setting
• Demonstrated excellent customer service, organizational and communication skills
• Direct experience with client scheduling; electronic medical record experience
• Demonstrated time management skills with experience in prioritizing tasks in an effective manner
• Excellent interpersonal skills, problem solving abilities and conflict resolution skills
• Demonstrated knowledge of privacy and security requirements for personal health information
• Proficient computer experience in Microsoft Office applications including MS Word, Excel, Access, PowerPoint and Outlook as well as Teams
• Ability to work within PHIPA legislative guidelines
• Ability to work effectively and liaise with other agencies and the general public within and outside the community in a professional manner
• Ability to work in a manner respectful of First Nations culture, values, and beliefs
• Ability to protect the personal health information of clients and maintain high degree of confidentiality
• Ability to operate office equipment such as scanner, fax, photocopier
• Ability to work with minimal supervision
  
• Fluent in Ojibway or Cree language is an asset
• Valid Ontario Class "G" Driver's License and access to a reliable personal vehicle
• Proof of completion or willing to obtain upon employment:
  • Privacy training
  • Occupation Health and Safety
  • Workplace Hazardous Materials Information Systems (WHMIS) training
  • Current First Aid and CPR with AED
  • Cultural safety training

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of privacy and security requirements for managing personal health information
• Excellent written and oral communication skills
• Excellent interpersonal skills, problem solving abilities and conflict resolution skills
• Excellent time management, organizational and administrative skills
• Ability to work within PHIPA legislative guidelines
• Ability to work effectively and liaise with other agencies and the general public within and outside the community
• Ability to work in a manner respectful of First Nations culture, values, and beliefs
• Ability to protect the personal health information of clients and maintain high degree of confidentiality
• Ability to operate office equipment such as scanner, fax, photocopier
• Ability to act professionally and work with minimal supervision
• Ability to work as an inter-professional team member
• Ability to work flexible hours
• Must have a valid Ontario Class G driver’s license

A current Criminal/Police Records Check and Vulnerable Persons check is a requirement for this position.
Qualified applicants are invited to submit a letter of interest, resume and three (3) current references to:

Ashley Patey, HR Officer

3-B Maang Road, Nipissing First Nation,

North Bay, ON P1B 8G5

T: [phone]

Job positing will remain posted until filled

Miigwech to all who apply. Only those selected for an interview will be contacted. Preference will be given to qualified Indigenous applicants. However, the position is open to all applicants.