Head Technician, Repair Shop - Winter - Full-Time

Blue Mountain Resort; The Blue Mountains; On-site; CAD 34,000 - 42,000; Full time

Benefits offered by this job

Attractions access for you and family

Meal discounts at resort eateries

Retail store discounts

Well-being resources including therapy

Summer employee events

Job summary

Blue Mountain Resort in Ontario is seeking a Repair Shop Supervisor to lead daily Repair Shop operations, coach technicians, and drive safe, guest-ready service. You will plan staffing, monitor equipment, and manage inventory while promoting a positive team culture.

The role emphasizes hands-on tuning, training new staff, and maintaining high maintenance standards in a fast-paced resort environment.

Qualifications

• 1-2 years of supervisory or team leadership experience.
• 2 years experience in a ski/snowboard repair shop preferred.
• Previous repair shop, ski and snowboard tuning, or rental operations experience required.
• Strong knowledge of ski and snowboard equipment, maintenance procedures, and industry best practices.
• Achievement of 80% or higher on binding manufacturer certification exams.
• Strong leadership, organizational, and communication skills.
• Customer service oriented with the ability to work effectively in a fast-paced environment.
• Comfortable coaching, training, and developing team members.
• Ability to lift up to 40 lbs and perform physical work in a workshop environment.
• Must be reliable, detail-oriented, and committed to maintaining a safe workplace.
• This role is being posted to fill a new position.

Responsibilities

• Lead and support the daily operations of the Repair Shop, ensuring efficient workflows and high-quality equipment service standards.
• Supervise, train, schedule, and coach Repair Technicians to promote safe work practices, productivity, and exceptional guest service.
• Assist management with operational planning, staff development, and continuous improvement initiatives within the Repair Shop.
• Monitor rental fleet condition and maintenance schedules to ensure equipment is safe, properly tuned, and guest-ready.
• Manage inventory levels, track retired equipment, and support equipment purchasing recommendations for future seasons.
• Oversee equipment involved in incidents and ensure all required documentation and risk management procedures are completed accurately.
• Support onboarding and training of new team members, including repair procedures, equipment handling, and safe machine operation.
• Maintain accurate records related to repairs, maintenance, inventory, and operational requirements.
• Promote a positive team culture by motivating staff, recognizing performance, and supporting department objectives.

Skills

Leadership

Supervisory

Repair shop

Ski/snowboard tuning

Equipment maintenance

Safety

Coaching

Customer service

Communication

Physical stamina

Education

No formal education required

Tools

Repair tools

Job description

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

Seasonal

WHAT'S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

Hourly Rate: $23.55/hour

Full-time Hours: 4-5 shift a week

WHAT WILL I BE DOING?

• Lead and support the daily operations of the Repair Shop, ensuring efficient workflows and high-quality equipment service standards.
• Supervise, train, schedule, and coach Repair Technicians to promote safe work practices, productivity, and exceptional guest service.
• Assist management with operational planning, staff development, and continuous improvement initiatives within the Repair Shop.
• Monitor rental fleet condition and maintenance schedules to ensure equipment is safe, properly tuned, and guest-ready.
• Manage inventory levels, track retired equipment, and support equipment purchasing recommendations for future seasons.
• Oversee equipment involved in incidents and ensure all required documentation and risk management procedures are completed accurately.
• Support onboarding and training of new team members, including repair procedures, equipment handling, and safe machine operation.
• Maintain accurate records related to repairs, maintenance, inventory, and operational requirements.
• Promote a positive team culture by motivating staff, recognizing performance, and supporting department objectives.

WHAT DO WE NEED FROM YOU?

• 1-2 years of supervisory or team leadership experience.
• 2 years experience in a ski/snowboard repair shop preferred
• Previous repair shop, ski and snowboard tuning, or rental operations experience required.
• Strong knowledge of ski and snowboard equipment, maintenance procedures, and industry best practices.
• Achievement of 80% or higher on binding manufacturer certification exams.
• Strong leadership, organizational, and communication skills.
• Customer service oriented with the ability to work effectively in a fast-paced environment.
• Comfortable coaching, training, and developing team members.
• Ability to lift up to 40 lbs and perform physical work in a workshop environment.
• Must be reliable, detail-oriented, and committed to maintaining a safe workplace.
• This role is being posted to fill a new position.

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

Alterra Company Overview

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.