Head, Retail Distribution Channels

Scotiabank; Toronto; On-site; CAD 90,000 - 105,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Retail Distribution Channels to lead strategic initiatives in a high-performing environment. This role involves optimizing customer experiences across various platforms and ensuring compliance with regulations while fostering a culture of inclusivity and excellence. The ideal candidate will have extensive leadership experience in retail banking, a strong grasp of operational processes, and the ability to drive performance through data insights. Join a purpose-driven team committed to delivering exceptional service and results.

Qualifications

• 10-15 years of leadership experience in retail channels/products.
• Strong understanding of payments units, products, and profitability.

Responsibilities

• Leads customer-focused culture and optimizes distribution channels.
• Implements strategies for productivity and operational efficiency.

Skills

Leadership

Customer Relationship Management

Data Analytics

Operational Risk Management

Strategic Planning

Education

University Degree

Job description

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Requisition ID: 222892

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Vice President, Retail Distribution Channels provides strategic direction, leadership and oversight for Retail & Small Business in International Banking, ensuring business strategies, plans and initiatives are supported in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Leads and drives a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Creates a seamless, omnichannel experience for customers. Develops a global multichannel strategy, encompassing branches, virtual branches, digital platforms, ATMs, and third-party sales force.
• Optimizes distribution channels to ensure accessibility, convenience, efficiency and sales and service model consistency among channels, along with the best sales and service practices in customer interactions.
• Designs and oversees the distribution channels network strategy and model used for retail banking sales and services globally.
• Implements standardized distribution practices, platforms, technologies, and infrastructure to support seamless customer access.
• Optimizes channel performance and customer journeys through global data analytics and insights.
• Defines and monitors sales and service model to ensure a consistent orchestration of branch / non-branch behaviours, performance, and roles.
• Implements developed strategies together with Client Segment and Value Proposition areas, ensuring that they are aligned with market needs and with IB Retail goals.
• Creates strategies to improve productivity and efficiency, optimizing sales and operational efficiency.
• Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.
  
  

Requirements

• University degree with a minimum of 10-15 years’ leadership experience in retail channels/products
• Strong understanding of payments units, products, pricing and profitability, services, operations, systems, and practices.
• In-depth understanding of products-related operational processes and controls, including knowledge of organization and infrastructure.
• Demonstrated ability in leading professional staff both in Head Office and across a distributed network.
• Strong diagnostic skills and proven ability to evaluate options/alternatives and develop recommendations for complex and multi-dimensional problems/issues.
• Expert Level Knowledge of International Financial Market.
  
  

Location(s): Canada : Ontario : Toronto

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Banking

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