Head of Workplace Operations & Hospitality

Precision Labs; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

Wealthsimple is a Canada-based financial innovator seeking a Lead, Workplace Operations to own the experience of the physical workplace across Canadian and US hubs. You will set the roadmap, govern standards end-to-end, and provide hands-on leadership for issues without a playbook.

You're trusted to manage space, vendors, safety, and budgets while delivering hospitality and reliable operations as the company grows.

Qualifications

• 6-8+ years in Workplace Operations, Facility Management, or Property Management with ownership of programs and budgets.
• Activated vendor network; vetting contractors and holding vendors to high standards.
• Experience running minor works and moves from scope to completion with accountability.
• Contract and RFP experience: turning needs into standards and negotiating SLAs.
• Data-driven approach to workplace decisions; ability to bring AI tools into reporting.
• Strong communicator; capable of guiding change and rollout with clarity.
• Knowledge of Ontario OHSA, building code and fire safety; adapt to local requirements.

Responsibilities

• Own the annual workplace operations roadmap across all hubs, set priorities against department goals, and drive programs from planning through rollout. Act as the primary escalation point for operational issues where there is no established playbook.
• Run day-to-day workplace operations across building systems, facilities, F&B, and physical space, setting the service standard across hubs and ensuring issues are resolved quickly, consistently, and with a hospitality mindset.
• Own the maintenance and physical space lifecycle across all locations, including preventive maintenance, reactive repairs, capital planning, minor works, moves, and refurbishments. Ensure work is planned properly, business continuity is protected, and standards remain consistent regardless of who executes locally.
• Lead workplace vendor and contract management, including sourcing and vetting partners, RFPs, contract standards, SLAs, performance management, and escalation. Hold vendors accountable for cost, quality, and service.
• Own the workplace operating budget across all hubs, set the annual envelope, allocate spend across programs and sites, manage forecasting and approvals, and drive cost optimization while maintaining service standards.
• Own a visible, proactive workplace health and safety framework across all locations, keeping requirements, processes, and practices aligned with local regulations across Ontario, other provinces, and US states.
• Turn ticketing, utilization, occupancy, and service data into decisions that improve workplace operations and inform portfolio planning. Identify recurring bottlenecks, build scalable solutions, and take on team oversight as the function grows.

Skills

Workplace Operations

Vendor Management

RFP Process

Budget Management

Data-Driven Decision Making

Change Management

OHSA Knowledge

Hospitality Mindset

Contract Negotiation

Team Leadership

Job description

Wealthsimple is a Canada-based financial innovator seeking a Lead, Workplace Operations to own the experience of the physical workplace across Canadian and US hubs. You will set the roadmap, govern standards end-to-end, and provide hands-on leadership for issues without a playbook.

You're trusted to manage space, vendors, safety, and budgets while delivering hospitality and reliable operations as the company grows.