Head of Transport & Warehouse Operations

SecondShop; Delta; On-site; CAD 120,000 - 190,000; Full time

Job summary

SecondShop in Delta, BC, seeks a General Manager to bring structure and discipline to a busy transport and warehousing terminal, establishing clear operating processes and accountability. You will mentor supervisors and frontline teams, drive KPI-driven performance across transport and warehouse functions, and ensure compliance with NSC, Hours of Service, OH&S, WHMIS.

The role demands hands-on leadership, cost control, and strong collaboration with customers and internal stakeholders to deliver

Qualifications

• 7+ years of leadership in transport, logistics or supply chain operations.
• Strong knowledge of transportation compliance and safety standards.
• Experience building structure, processes and accountability where lacking.
• Proven ability to manage KPIs and lead high-volume operations.
• Exceptional leadership, communication and problem-solving skills.

Responsibilities

• Oversee daily transport and warehouse operations to ensure efficiency and cost control.
• Establish and report KPIs across transport and warehouse operations.
• Drive improvement by identifying gaps and creating action plans with accountability.
• Implement standards, SOPs, job descriptions, and discipline across terminal operations.
• Mentor supervisors and frontline leaders to develop skills and structure.
• Provide hands-on guidance to ensure safe, compliant operations.
• Standardize workflows and planning routines to improve efficiency.
• Maintain compliance with NSC, Hours of Service, OH&S, WHMIS and regs.
• Lead safety programs, inspections, and incident investigations.
• Manage budgets, resource allocation, and maintenance planning.
• Build strong relationships with customers, vendors, and stakeholders.

Skills

Leadership

KPIs

Transportation compliance

Safety standards

Budget management

Mentorship

Education

Bachelor's degree in Logistics/Supply Chain/Business

Tools

MS Office

Operational reporting tools

WMS

Job description

SecondShop in Delta, BC, seeks a General Manager to bring structure and discipline to a busy transport and warehousing terminal, establishing clear operating processes and accountability. You will mentor supervisors and frontline teams, drive KPI-driven performance across transport and warehouse functions, and ensure compliance with NSC, Hours of Service, OH&S, WHMIS.

The role demands hands-on leadership, cost control, and strong collaboration with customers and internal stakeholders to deliver