Guest Experience & Accessibility Specialist

BC Pavco; Vancouver; On-site; CAD 53,000 - 66,000; Full time

Benefits offered by this job

Excellent benefits

Government pension plan

Career growth

Job summary

PavCo is seeking a Guest Experience & Accessibility Coordinator for BC Place to drive accessibility implementations and premium services. You will work with the Senior Accessibility Manager on broader company initiatives and ensure all guests have an exceptional, inclusive experience.

You will train staff on accessibility, monitor compliance with accessibility standards, and coordinate with multiple teams to deliver a seamless guest journey during events and daily operations.

Qualifications

• 3-5 years of guest services, event coordination, or similar role with accessibility focus.
• Degree or certification in Hospitality or Facilities management preferred.
• Experience implementing accessible accommodations and working with diverse guest needs.

Responsibilities

• Coordinate accessible accommodations, pathways and wayfinding for events in conjunction with events planning.
• Deliver accessibility awareness training to new hires and ongoing staff.
• Track and report on deliverables via the Accessibility Plan with the Accessibility Committee.
• Maintain and update the BC Place Accessibility page with Communications.
• Support development of a comprehensive Guest Experience program including accessibility.

Skills

Guest services experience

Event coordination

Accessibility familiarity

Strong communication

Analytical skills

Education

Hospitality or Facilities management degree

Tools

Momentus/EBMS

Project management tools

Desktop software

Job description

PavCo is seeking a Guest Experience & Accessibility Coordinator for BC Place to drive accessibility implementations and premium services. You will work with the Senior Accessibility Manager on broader company initiatives and ensure all guests have an exceptional, inclusive experience.

You will train staff on accessibility, monitor compliance with accessibility standards, and coordinate with multiple teams to deliver a seamless guest journey during events and daily operations.