Head of Solution Engineering

Shakudo; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading company in data and AI is seeking a Head of Solution Engineering to lead a team, bridge product capabilities with customer needs, and ensure client success from onboarding to long-term adoption. The ideal candidate will have extensive experience in technical roles and a passion for mentoring. Responsibilities include managing the technical engagement lifecycle, collaborating with sales and engineering, and delivering high-quality solutions.

Qualifications

• 8+ years in a client-facing technical role.
• Proven leadership experience and passion for mentoring.

Responsibilities

• Own the end-to-end technical engagement lifecycle for key clients.
• Lead and scale a high-performing team of solution engineers.
• Serve as a trusted advisor to clients by designing scalable solutions.

Skills

Leadership

Communication

Stakeholder Management

Cloud Infrastructure

Data Platforms

Engineering Practices

Tools

Kubernetes

Airflow

dbt

AWS

GCP

Azure

Job description

About Us

At Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs.

The Role

As Head of Solution Engineering, you will lead a growing team of solution engineers, serve as the bridge between product capabilities and customer needs, and be hands-on in both architecture and client strategy. You will play a critical role in pre- and post-sales engagements, ensuring our customers are successful from onboarding through long-term adoption.

What We're Looking For

• 8+ years of experience in a client-facing technical role (e.g., solutions engineering, sales engineering, solutions architecture)
• Proven leadership experience and a passion for mentoring and team-building
• Strong understanding of cloud infrastructure, data platforms, and modern engineering practices
• Excellent communication and stakeholder management skills
• Comfortable working in a fast-paced, ambiguous environment with cross-functional teams
• Experience with data engineering, ML pipelines, or enterprise SaaS is a strong asset

What You'll Do

• Own the end-to-end technical engagement lifecycle for key clients
• Lead and scale a high-performing team of solution engineers
• Partner with sales, product, and engineering to define technical strategy in deals
• Serve as a trusted advisor to clients by designing and delivering scalable solutions
• Translate customer feedback into actionable insights for the product roadmap
• Develop and maintain technical documentation, demos, and POCs
• Ensure the team consistently delivers high-quality solutions with a strong customer focus

Nice to Have

• Experience with tools like Kubernetes, Airflow, dbt, or cloud services (AWS, GCP, Azure)
• Background in software development or DevOps
• Familiarity with the data/ML tooling ecosystem

Shakudo is an equal opportunity employer and encourages candidates of all backgrounds to apply. We foster diversity and inclusivity and welcome applications from a broad range of backgrounds and experiences.