Head of People & Operations for Scalable Growth

CoLab Software; Toronto; On-site; CAD 150,000 - 210,000; Full time

Job summary

CoLab is seeking a Senior Director, People & Operations to design systems and talent strategy enabling rapid scale while protecting what makes the company great. You will partner with the CEO and CTO to tackle sensitive org challenges and create space for customers, product, and strategy.

You’ll implement scalable operating systems, coach leaders, and raise the bar on talent management. This role is for someone energized by complexity and building high-performing teams in a fast-growth, B2B

Qualifications

• Experience owning People functions at a high-growth B2B software company.
• Proven ability to scale organizations through multiple growth stages.
• Strong expertise in organizational design, executive coaching, and talent strategy.
• Proven track record building high-performing teams and developing leaders.
• Operational mindset with a systems, metrics, and scalable-process approach.
• Experience collaborating with founders or executive leadership on company-wide decisions.
• Strong business acumen balancing people outcomes with company performance.
• Thoughtful, inclusive leadership style that builds trust while maintaining high expectations.

Responsibilities

• Design and continuously evolve CoLab's organizational structure to support scale.
• Serve as the trusted business partner to every functional leader, helping them build high-performing teams, make better organizational decisions, navigate difficult people challenges, and run their functions with greater clarity and effectiveness.
• Build scalable operating systems and cross-functional processes that improve execution.
• Uphold CoLab's culture and performance bar through every stage of the employee lifecycle.
• Serve as a strategic partner to the CEO, CTO, and executive team on organizational and business decisions.
• Lead strategic operational initiatives that remove friction across the business, improve execution, and help the executive team focus on the highest-leverage work.
• Coach managers to become exceptional leaders. Build manager capability through practical coaching, feedback, and clear people practices so every employee has a great manager - not just a great job.
• Raise the bar for talent across the company by improving hiring quality, calibration, succession planning, and performance management.

Skills

People leadership

Executive coaching

Talent strategy

Organizational design

Team scaling

Operational mindset

Executive collaboration

People analytics

Job description

CoLab is seeking a Senior Director, People & Operations to design systems and talent strategy enabling rapid scale while protecting what makes the company great. You will partner with the CEO and CTO to tackle sensitive org challenges and create space for customers, product, and strategy.

You’ll implement scalable operating systems, coach leaders, and raise the bar on talent management. This role is for someone energized by complexity and building high-performing teams in a fast-growth, B2B