Head of People & Operations: Scale & Performance

CoLab Software Inc.; Canada; On-site; CAD 150,000 - 210,000; Full time

Job summary

CoLab is seeking a collaborative and hands-on Senior Director, People & Operations to help build CoLab to become an industry leader. In this role, you\'ll own the systems, structure, and talent strategy that allow a high-performing company to scale without losing what makes it great.

You\'ll work together with our CEO and CTO to solve some of the most sensitive organizational challenges we\'ll face over the next several years.

Qualifications

• Experience owning People functions at a high-growth B2B software company.
• Demonstrated success scaling organizations through multiple growth stages.
• Strong experience in organizational design, executive coaching, and talent strategy.
• Proven ability to build high-performing teams and develop leaders.
• Deep operational mindset—systems, metrics, and scalable processes.
• Experience collaborating with founders or executive leadership on company-wide decisions.
• Strong business acumen balancing people outcomes with company performance.
• Inclusive approach that builds trust while maintaining high expectations.

Responsibilities

• Design and continuously evolve CoLab's organizational structure to support scale.
• Serve as the trusted business partner to every functional leader, helping them build high-performing teams and run their functions with clarity.
• Build scalable operating systems and cross-functional processes that improve execution.
• Uphold CoLab's culture and performance bar through every stage of the employee lifecycle.
• Serve as a strategic partner to the CEO, CTO, and executive team on organizational and business decisions.
• Lead strategic operational initiatives that remove friction and improve execution.
• Coach managers to become exceptional leaders, building manager capability through coaching and clear people practices.
• Raise the bar for talent across the company by improving hiring quality, calibration, succession planning, and performance management.

Skills

People ops

Organizational design

Executive coaching

Talent strategy

High-growth experience

Job description

CoLab is seeking a collaborative and hands-on Senior Director, People & Operations to help build CoLab to become an industry leader. In this role, you\'ll own the systems, structure, and talent strategy that allow a high-performing company to scale without losing what makes it great.

You\'ll work together with our CEO and CTO to solve some of the most sensitive organizational challenges we\'ll face over the next several years.