Head of Patient Flow & Capacity Management

Ontario Health | Santé Ontario; Hamilton; On-site; CAD 85,000 - 110,000; Full time

Job summary

Ontario Health / Santé Ontario is hiring a permanent, senior role to lead capacity, access to care and patient flow initiatives across the region. The position emphasizes collaboration with hospitals, regional partners, and providers to improve health-system performance and equity.

The role requires strong project management and negotiation skills, plus experience in health planning and data analysis. A master’s degree is preferred, and French language ability is an asset.

Qualifications

• Bachelor’s degree or higher in health administration or related field.
• Minimum 5 years in a multi-stakeholder environment, preferably in health care.
• Strong planning, analysis, and problem-solving skills.
• Knowledge of Ontario health-care system dynamics.

Responsibilities

• Support regional and local partners to implement best practices improving access and patient flow.
• Use health system planning data to identify gaps and trends and recommend practical solutions.
• Establish trust with hospitals and providers to co-design plans and drive change.
• Lead initiatives to improve patient flow and hospital efficiency, reducing avoidable days.
• Help regional committees set performance measures and monitor progress.
• Advance quality-improvement approaches enhancing capacity and access.

Skills

Communication skills

Project management

Negotiation

Facilitation

Analytical thinking

French (asset)

Education

Bachelor’s degree in health administration or related field

Master’s degree preferred

Job description

Ontario Health / Santé Ontario is hiring a permanent, senior role to lead capacity, access to care and patient flow initiatives across the region. The position emphasizes collaboration with hospitals, regional partners, and providers to improve health-system performance and equity.

The role requires strong project management and negotiation skills, plus experience in health planning and data analysis. A master’s degree is preferred, and French language ability is an asset.