Head of Discount Operations – West

Sobeys; Calgary; Hybrid; CAD 150,000 - 210,000; Full time

Job summary

Sobeys in Calgary seeks a strategic, results-driven leader to drive profitable growth and operational excellence across store operations and franchise relationships. The role focuses on implementing best-in-class operating practices, enhancing customer experiences, and delivering sustainable financial results.

You will lead workforce planning, coach district operators, and manage third-party partnerships to align with the company’s strategic objectives.

Qualifications

• Undergraduate degree required.
• Minimum 12 years of relevant experience in retail/operations.
• Strong knowledge of P&L, store operations, and company policies.

Responsibilities

• Operationalize business strategy to drive profitable growth.
• Adopt best-in-class store operation practices to satisfy customer needs.
• Build and lead an organization delivering sustainable financial results and exceptional customer experience.
• Drive innovation in the retail offering and influence capital projects.
• Strategize and deliver measurable business outcomes.
• Establish and manage franchise business relationships.

Skills

Retail operations

P&L management

Franchise & third-party relations

Strategic thinking

Data-driven decision making

Leadership & coaching

Stakeholder management

Financial acumen

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Overview

We are looking for a strategic and results-driven leader to drive profitable growth and operational excellence. This role will ensure the adoption of best-in-class store operating practices, support strong customer experiences, and build an organization that consistently delivers sustainable financial results.

The successful candidate will play a key role in driving innovation across our retail offering, influencing capital projects, developing franchise and third-party relationships, and leading the execution of business strategy across. This role will also provide leadership, coaching, and development to operational teams while ensuring alignment with overall business and financial objectives.

Here’s What You’ll Be Focusing On

• Operationalize business strategy to drive profitable growth.
• Ensure the adoption of best-in-class store operation practices to satisfy current and future customer needs.
• Build, develop, and lead an organization that can consistently deliver sustainable financial results and an exceptional customer experience.
• Drive innovation in our retail offering.
• Strategize and deliver business outcomes.
• Establish and manage franchise business relationships.
• Be responsible for financial targets set by the VP.
• Measure and track strategy execution.
• Lead workforce planning and succession planning.
• Provide coaching, support, and development for District Operators & BD Manager(s).
• Manage franchisee relationships, including contracts, renewals, extensions, store standards, expectations, and default letters.
• Lead Franchisee Committee governance, including meeting cadence and store support topics.
• Oversee the Priority Store Process, including P&L reviews to drive improvement in select stores.
• Collaborate with HR on the Franchisee in Training Program, including selection, training, and placement.
• Manage third-party relationships, including contracts, renewals, extensions, store standards, expectations, and default letters.

What You Should Have

• An undergraduate degree and a minimum of 12 years of relevant experience.
• Extensive knowledge of retail department operations.
• Strong knowledge of Profit & Loss.
• Strong knowledge of company policies and procedures.
• Proficient use of the Microsoft Office Suite.
• Strong relationship-building skills and knowledge of franchise and third-party relations.
• Excellent business and financial acumen.
• Knowledge of corporate and franchise store operations.
• Ability to inspire, influence, coach, and develop team members.
• Ability to liaise with and build strong relationships across all lines of business, including franchisees.
• Confidence and ability to make key business decisions.
• Strong strategic thinking ability, including data-driven and analytical thinking.
• Results-driven and action-oriented.

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